What are the responsibilities and job description for the Call Center Agent position at Milan Institute?
Job Description
Job Description
Description :
We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.
- Answer incoming calls and respond to customer inquiries professionally.
- Make outbound calls to follow up with customers, confirm appointments, or provide updates.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Maintain a high level of customer satisfaction through positive interactions.
- Update customer records and document call details in the system.
- Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
- Follow company guidelines and standard operating procedures.
Requirements :
This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at www.milaninstitute.edu to learn more about Milan Institute. You may visit the Milan Institute website at www.milaninstitute.edu for information on campus crime statistics.
