NOC Technician I

Overview

Are you ready to be at the heart of cutting-edge broadcast technology? Join the Network Operations Center (NOC) team at EMF, where you'll play a key role in monitoring and optimizing our radio networks. As a NOC Technician, you’ll work alongside Engineers, ensuring compliance with FCC guidelines and delivering top-tier quality through proactive communication with both equipment and personnel. All of this takes place from our dynamic and fast-paced EMF Headquarters. If you're ready to make an impact in the world of broadcast operations, we want to hear from you!

*This is an on-site position that will provide coverage for swing and overnight shifts, including weekend coverage.*

Here's some of what you will be doing:

• Interpret and verify audible or visible signals received on transmitter remote control systems indicating transmitter or other related information at EMF’s facilities.
• Use basic troubleshooting skills to triage, isolate, and restore equipment operation via remote control and/or software/firmware problems in broadcast equipment.
• Take corrective and proactive action to resolve problems or report problems to Engineers.
• Actively coordinate, cooperate, and communication with Field and Contract Engineers to assist with operation, testing, and remote repair of broadcast equipment (such as remote-control equipment, satellite-fed equipment, and communications equipment) used in radio broadcasting.
• Accurately create, update, and close work orders in a timely manner.
• Verify daily delivery and integrity of transmitter and activity logs. In addition, prepare other reports including telemetry analysis as appropriate.
• Adjust Network Operations Center equipment to ensure uninterrupted service.
• Proactively contribute to the team environment, balancing team, and individual responsibilities. Build morale and group commitment to goals and objects, providing support and encouragement within the work environment.
• Maintain professional competency, knowledge, and skills necessary to effectively perform job duties by taking personal responsibility for professional development and training
• Carry out other duties as assigned by supervisor.

Here's some experience we are seeking: 

• Associates degree or related college/technical school courseware, and/or 1 plus year equivalent experience, or 2 plus years of related experience and/or combination of education and experience with consistent demonstration of proficiency, competency, and accuracy under moderate supervision.
• Demonstratable competence with basic principles of broadcast technology.
• Proficiency in the English language, both written and verbal, sufficient for success in a largely asynchronous work environment.
• Observable capacity to clearly communicate about technical or user problems, along with a willingness to approach solving problems with iterative solutions.
• Ability to understand and respond to instruction, accept direction related to work and process, and provide clear status updates.
• Possess a positive and solution-oriented mindset.
• Self-motivated with strong organizational skills.
• Willingness to be mentored by more Senior Technicians or Engineers.
• Willingness to onboard and integrate with an organization.
• Share our values, and work in accordance with ministry values.
• Work with some oversight, and a high degree of direction provided.
• Ability to work independently and as part of a team.

What can we offer you?

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”