NOC Technician II

ITS NOT GOING OUT OF OUR WAY; IT IS OUR WAY!
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. Weve had the home team advantage for over 75 years, and were proud to serve the communities where we live, work, and play.

JOIN THE HOME TEAM

• Award-Winning Culture: 2023 & 2024 Best Places to Work
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• 401k Match, HSA, and more!

WHAT WERE OFFERING

Are you a night owl with a knack for solving problems? Do you have a strong understanding of IP protocols and a commitment to exceptional customer service? If so, we have the perfect opportunity for you!

As a NOC Technicianon our growing night shift team, you'll play a vital role in supporting our fiber network and customers across Middle Tennessee. You'll be the hero behind the scenes, ensuring seamless network operations and outstanding customer experiences.

SCHEDULE

For the first 90 days, the shift will be Monday through Friday from 8:00 AM to 4:30 PM, reporting to the United Chapel Hill location. Following this initial period, you will transition to the night shift, which will be Friday through Monday.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include the following, but other duties may be assigned as required.

• Manage internal and external communications during network events.
• Oversee network upgrades and assist the NetOps team remotely.
• Monitor and maintain network infrastructure, identifying and addressing issues as they arise.
• Utilize industry-standard tools to monitor network performance.
• Resolve disruptions in IP, DWDM, and TDM services.
• Collaborate with senior technicians and engineers on complex technical issues.
• Stay current with network protocols, technologies, and best practices.
• Ensure network security and service quality by adhering to established policies and standards.
• Document network events, troubleshooting procedures, and solutions.
• Manage voice and data services using Metaswitch and NetSapiens Ribbon.
• Troubleshoot Fiber-to-the-Home (FTTH) infrastructure and equipment from Calix, Adtran, Juniper, and Arista.
• Leverage your expertise to support internal and external networks.
• Diagnose, troubleshoot, and proactively resolve network issues.
• Lead cross-functional coordination and collaboration through resolution.

WHAT YOU BRING:

• 2-3 years of experience in a Network Operations Center (NOC) environment.
• Strong understanding of TCP/IP protocols and networking fundamentals.
• Familiarity with Calix, Adtran, Juniper, Arista, Metaswitch, NetSapiens, and Ribbon is preferred.
• Strong communication and documentation abilities.
• Strong sense of ownership and urgency in driving the resolution of network issues and ensuring service uptime.
• Team-oriented mindset with a collaborative spirit.
• Excellent analytical and problem-solving skills.
• Experience with DWDM and TDM technologies a plus.
• Proven ability to troubleshoot and resolve network issues.

WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industrys best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety we assure the safety of everything we do.
• Service we are responsive, informed, and easy to do business with.
• United we communicate and collaborate.
• Integrity we keep our promises and do the right thing even when no one is watching.
• Driven we serve to win customers.