What are the responsibilities and job description for the Quality Assurance Training Coordinator - Pastoral Care position at Educational Media Foundation - K-LOVE & Air1?
Overview:
Here's some of what you will be doing:
Here's some experience we are seeking:
What can we offer you?
Why work for Educational Media Foundation, K-LOVE/Air1?
Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.
“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”
Are you passionate about quality, training, and making a difference in pastoral care? We’re looking for a detail-oriented Quality Assurance & Training Coordinator to support our leadership team in delivering excellence. If you thrive in a dynamic environment, love improving processes, and have a knack for organization, this role is for you!
This is an on-site role in Franklin, TN
Here's some of what you will be doing:
- Maintain and update existing policies and procedures (SOP’s) to ensure compliance with industry standards.
- Monitor Documentation Processes: Create and compile collected data into document management platforms to identify areas of improvement.
- Assist QA leadership in communication with other department leaders.
- Collaborate with Pastoral Care QA Training Manager to improve reporting and data collection processes for team members.
- Responsible for continued education, training, and guidance for team members on new processes and best practices.
- Assist in developing curriculum materials and strategies for training sessions.
- Participate in Quality Audits and perform regular quality audits to ensure adherence to quality standards.
- Collaborate with leadership team to create Quality and Training Reports and Presentations
- Work with internal systems to optimize departmental abilities and acquire new data to evaluate goals and objectives.
- Collaborate with leadership to schedule tri-annual Quality Assurance sessions, assisting in preparation for upcoming training and activities.
- Maintain a high degree of confidentiality with listener/donor information and team member records.
- Collaborate with co-workers, other departments, external partners, and vendors as appropriate.
- Perform other duties as assigned.
Here's some experience we are seeking:
- Bachelor's degree or combination of education/training with relevant experience.
- Minimum of two years’ experience working in a customer service call center environment, preferred.
- Advanced knowledge of computers and common software applications. Knowledge of Microsoft Office products (Word, Excel, Outlook), SharePoint, Studio Enterprise, Salesforce, Pray4One, and Interactive Scripter software in addition to Social Media forums and smart devices.
- A collaborative and flexible style, with strong service mentality. Need to be seen as a team player.
- Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
- Strong written and verbal communication and presentation skills.
- Demonstrated commitment to the social sector with a passion for our mission and values.
What can we offer you?
- Industry leading Medical, Dental & Vision coverage
- Short/long term disability and life insurance
- Robust 401K with company match
- Parental leave with Baby Bonding pay
- Generous PTO, holiday and sick pay
- Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
- Leadership and Career Development Programs including free access to LinkedIn Learning platform
Why work for Educational Media Foundation, K-LOVE/Air1?
Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.
“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”
