Purchasing Sales and Customer Service Rep

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Job Title: Purchasing Sales and Customer Service Representative

Reports to: Chief Operations Officer

Essential Functions:

Customer Service

· Acts as liaison between vendor and customer.

· Provides customers with information regarding ordering procedures, terms and conditions, and online system information.

· Assists customers in selecting and pricing of products and services.

· Processes and inputs purchase orders into the system from online, email, and faxed orders

· Handles customer questions, problems, and issues in a timely manner

· Processes and scans vendor invoices

· Invoices customers (schools and other organizations)

· Assists in preparation of AEPA contracts

· Assists in preparation of bid documents and in evaluation of bids

· Provides customer service

· Performs other such duties and responsibilities as may be assigned by the Chief Operations Officer or Chief Executive Officer

Sales

· Proactively engages with potential and existing customers to understand their needs and recommend suitable products/services.

· Maintains product knowledge and stays informed about new product offerings.

· Develops and maintains customer relationships with school district, government agency, and nonprofit personnel.

· Meets or exceeds sales targets and KOIs (Key Performance Indicators) set by supervisor.

Competencies, Knowledge, Skills, Abilities:

· Regular attendance is required to provide support to Business Services and to meet with customers/potential customers in the field.

· Possess strong interpersonal skills, including the ability to listen, work in groups, communicate both verbally and non-verbally in a professional manner, and solve problems

· Requires movement about and within a department area and in school/office settings

· Reads and interprets correspondence, reports, contracts, purchase orders, invoices, etc. for administrative purposes

· Operates computer hardware/software; stays abreast of changes in technology and participates in necessary training to maintain appropriate level of skill necessary for efficiency in the position

· Visually obtains information from computer

· Develops information for written reports and correspondence to officials inside and outside the organization

· Communicates with employees, members, vendors, etc. via telephone, email,mail, and school/district in person visits

· Edits and proofreads documents for accurate descriptions, pricing, etc.

· Performs general math functions, including adding, subtracting, multiplying, dividing, computing percentages, discounts, and other mathematical functions commonly associated with procurement and business office functions

Required Education/Experience/Certifications/Licensures:

· Requires the use of common sense understanding of instructions in written, oral or diagrammatic form; the ability to handle problems involving concrete variables in standardized situations; the use of general math, reading, writing and conversing at a level commonly associated with a high school diploma

· A friendly, positive, and professional attitude

Preferred Education/Experience/Certifications/Licensures:

· Technical skills, reading, writing and conversing at a level commonly associated with an Associates degree (or equivalent) or higher degree

· Proven experience in sales and customer service

· Experience working in a public education setting

Physical Demands:

Exerts up to 20 pounds of force occasionally and/or exerts up to 10 pounds of force frequently, and/or exerts a negligible amount of force constantly. Must be able to perform duties that require sitting for extended periods of time during normal shift; must have excellent manual dexterity including the ability to perform repetitive motions; must be able to operate telephone, computer equipment, and various other pieces of office equipment

Environmental Working Conditions:

This position operates in a professional office and/or school environment.

Must be able to concentrate, pay close attention to detail, and be able to stay focused on assigned tasks; must always maintain a calm demeanor and be able to respond to phone and computer requests; must be able to utilize excellent time management skills and work effectively with minimum supervision.

Equipment Used:

Standard office equipment, including but not limited to computer/laptop and associated software, copy machine, mail machine, printers, scanners, facsimile machines, adding machine/calculator, etc.

Travel Requirements:

Requires ability and means to regularly travel to work sites within the membership area, and occasionally throughout Missouri.

Expected Hours of Work:

Normal operating hours for this position are 8:00 a.m.-4:30 p.m. Monday through Friday, unless it is determined by administration that hours should be different. Some evening or weekend work may be required on a periodic basis. Summer hours (June & July) are 7:30-5:00 Monday through Thursday.

This position allows for remote work, up to two days per week with supervisor approval, after an initial probationary period.

Term of Employment: Full Time.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described above may be subject to possible modification in accordance with applicable state and federal laws. Reasonable changes or accommodations may be appropriate under certain circumstances.

Salary : $50,000 - $50,001