What are the responsibilities and job description for the Service Advisor position at Edwards Chevrolet Downtown?
About the Company:
At Edwards Chevrolet, we are committed to providing top-notch customer service and high-quality automotive services. With over 100 years of experience in the industry, we have built a strong reputation for excellence and reliability. Our team of skilled technicians and dedicated staff work together to ensure customer satisfaction and maintain the highest standards of automotive care.
Description of the Role:
We are currently seeking a Service Advisor to join our team at Edwards Chevrolet, located in Birmingham, Alabama. The Service Advisor plays a crucial role in providing exceptional customer service and managing the daily operations of our service department. As a Service Advisor, you will be responsible for assisting customers with their automotive service needs, coordinating with technicians, and ensuring a smooth and efficient service experience for all customers.
Benefits:
-
401K after a year and the company matches 2%
-
Health Insurance
- Dental Insurance
- PTO: 1 week after 1 year, 2 weeks after 2 years, 3 weeks after 5 years
- Holidays: 4th of July, Labor day, Thanksgiving, Christmas Day, and New Years Day
Responsibilities:
- Assist customers in scheduling service appointments and address any inquiries or concerns
- Conduct vehicle inspections and accurately diagnose service and repair needs
- Provide detailed estimates for repair costs and obtain customer approval
- Coordinate with technicians to ensure timely and efficient completion of services
- Maintain accurate records of service history and update customer profiles
- Handle customer complaints or escalated issues and provide satisfactory resolutions
Requirements:
- Prior experience as a Service Advisor or in a similar customer service role within the automotive industry
- Strong interpersonal and communication skills
- Ability to multitask and handle high-volume customer inquiries
- Proficiency in automotive software and tools
- Knowledge of automotive systems and repairs
- Attention to detail and ability to maintain accurate records
- Clean driving record & valid driver’s license
- High school diploma or general education degree (GED)
Edwards Chevrolet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
