What are the responsibilities and job description for the Parts Counter Sales position at EEI?
Overview
Parts Counter Sales
Reports to: Parts Store Manager
FLSA Status: Non-Exempt
Location: OKC, OK
The Company
Engineered Equipment Inc. was founded in January 2001 as an independent representative of ‘best in class’ equipment manufacturers, serving the highly technical application needs of commercial and industrial buildings. Since 2001, EEI has grown from two founders to over fifty team members. Today, we provide HVAC solutions and end user support to the commercial and industrial markets of Oklahoma. EEI serves the State of Oklahoma through offices in Oklahoma City and Tulsa. EEI proudly represents over forty manufacturers, offering a solution to all HVAC application needs.
We stand by a philosophy of applying the most efficient equipment solutions to specific project needs. Through a staff of professional outside sales, technical, and administrative personnel, we strive to offer technical expertise and application experience to meet the needs of building systems.
The Opportunity
We are currently seeking a Parts Counter Sales person responsible for processing customer orders and responding to customer’s inquiries. Must have attention to detail, be customer service oriented and work well with others. This position needs a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.
Responsibilities
- Conducts sales of HVAC parts, equipment, and supplies over the phone, by email, and over the counter.
- Promptly identify parts and process quotes & orders for customers.
- Actively makes customers aware of product promotions.
- May load and unload shipment of parts, supplies, and equipment.
- Responds to customer inquiries, questions, or concerns regarding products or services.
- Records inventory discrepancies
- Follows up with customers
- Determines best method to resolve customer issues
- Develop & maintain relationships with customers and our business partners
- Exhibits strong organizational and customer service skills.
- Flexibility to work overtime/weekends, as required.
Qualifications
The Required Profile
- High school diploma or GED equivalent
- Computer skills are essential, HVAC Parts background is preferred
- HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.
Other Skills/Abilities
Language SkillsAbility to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.
Environmental Requirements
Will be required to work in an office environment and possibly, occasionally in the field.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
We are asking you to complete the Culture Index(TM) Survey so we can see how it may apply to your work related needs as well as our company requirements. It also assists us in better employee management and development: https://take.surveys.ci/s/993E1C0000/37015
Engineered Equipment Inc. is an Equal Opportunity Employer
