Project Manager (on site)- Environment Testing- Concord, New Hampshire

Eurofins Environment Testing - Eastern Analytical is searching for a Project Manager on location in Concord, NH. Candidates should live within a commutable distance to the lab. Do you have 5 years of Project Management experience working in Environment? Apply today for a rewarding opportunity with the leader in Environment Testing.

This position is full-time, Monday - Friday, 1st shift.

The Project Manager I (PM I) is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM I role fosters and develops client relationships in support of the laboratory mission.

Essential Duties and Responsibilities:

Project Set-up

• Project review in LIMS
• Sets up project
• Adds any project notes (special reporting and invoicing instructions, etc.)
• Reviews project documentation
• Adds any project documentation to central repository
• Sets up client for Total Access
• Manages purchase orders, task orders, contracts, and change order requests
• Verified that lab compound lists and limits meet project requirements for new projects not quoted
• Add any project specific limits/lists to LIMS
• Deliverable assignment and delivery route
• For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
• Communicates project details to operations
• Initiates project kick off call with client and pertinent staff, if needed
• Engages work share labs, service centers, and non-Eurofins locations as needed for new projects not quoted
• Works with operations to ensure adequate capacity for incoming work (forecasting)
• Provides updates to operations on upcoming work
• Familiarity with state and national program requirements as it pertains to work mix
• Create bottle orders
• Schedules courier and field sampler, if needed
• Confirms non-Eurofins subcontract labs area on the approved list and set-up as vendors for new work
• Confirms non-Eurofins subcontract labs are on the approved list and set-up as vendors for existing work
• Initiates approval process for any subcontract labs not on the approved list
• Generates subcontract paperwork
• Generates accounting software requisition when sending subcontract samples
• Verifies that lab certification meets project requirements
• Verifiers that lab compound lists and limits meet project requirements for new quotes
• For new quotes confirms that EDD format is available (delivery assignment and delivery route). If new format is needed, submits a helpdesk ticket
• Engages work share labs, service centers, and non-TA locations as needed for new quotes
• Provides supporting documentation to client as needed (Contract list, bottle table with preservation, etc)

Sample Receipt

• Communicates any issues to clients for duration of project
• Manages incoming work for rush and short holds
• Reviews log-in
• Resolves log-in issues with client
• Informs client of any log-in discrepancies
• Sets samples to “available” after review
• Sends client sample receipt confirmation
• Reviews draft invoice
• Confirms that any client needed information (Purchase order, project number, etc) is recorded in LIMS for invoicing

Reporting

• Client specific report requirements
• Reviews job list daily and manages due dates
• Communicates any expected delays to clients before the job due date
• Confirms any data anomalies (filtered>dissolved, deviations from historicals, etc) with operations before submitting to client
• Reviews reports and EDDS before issuing to the client
• Confirms correct report format and EDD format is used
• Creates and issues final report by client due date
• Issues final data packages
• State reporting forms and submission
• DMR forms
• EDD checkers
• Data upload
• Compiles case narratives

Invoicing

• Sets up delivery route
• Reviews final invoice before issuing to client
• Generates credit/debit memos as needed
• Submits credit/debit memos for approval
• Submits approved credit/debit memos to client, if needed
• Submits revised invoices
• Initiates follow up calls to confirm correct invoicing
• Works with collections on A/R follow up
• Regular review of A/R status

Client Set-up

• Work with CSM to communicate lab capabilities to the client
• Requests new client review
• Confirms sales assignments with Business Development Manager
• Takes new quote requests from clients
• Reviews client contract requirements/coordinates review
• Reviews purchase orders
• Submits purchase orders for approval and returns approved orders to client
• Follow up on client terms and credit limit

Account Maintenance

• Follow up calls and visits with clients
• Provides technical support as needed
• Uses company resources to follow up on client requests
• Familiarity with company capabilities and key contacts
• Forward opportunities and leads to sales
• Forecasts upcoming work
• Asks for the next opportunity
• Area of responsibility (air, regulations, etc)
• Submits client complaints and participates in correction action/follow up as needed
• Communicates client issues/complaints to sales
• Follow up on client requests
• Supports the follow up of quotes/bids for tracking purposes

Quotes & Proposals

• Initiates project QAPP review with operations, QA, and subcontract labs as needed
• Initiates technical support from operations as needed (special requests, method development, technical review, etc)
• Quote generation and approvals
• Reviews client quote requests for capabilities, certifications, scope
• Confirms client contracts (if applicable) and pricing
• Determines lab placement for the work
• Confirms that lab certification meets project requirements
• Confirms the lab compound lists and limits meet project requirements
• Creates quotes
• Submits quotes for approval
• Sends quotes to client
• Forecasts quotes
• Provides QAPP/SOW information to the client as needed
• Updates status in LIMS

Minimum Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

• BS/BA in Chemistry/Sciences or related field (four years related experience may substitute for a degree
• 6-12 months of client relationship/customer service experience
• Prefer some bench chemist or field experience
• Requires additional lab training in methods and QA across multiple departments
• Working knowledge of environmental regulations
• Basic knowledge of the LIMS
• Strong interpersonal, communication and problem solving skills
• Effective time management
• Strong organizational skills
• Leadership skills
• Multi-tasking
• Adaptability and flexibility
• Ability to ensure requirements for On-Time Delivery are met
• Authorization to work in the United States indefinitely without restriction or sponsorship
• Must be able to pass a pre-employment background check and drug screen
• Attention to clients: demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback
• Technical familiarity: seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
• Customer service orientation: strives to meet customer expectations and takes responsibility to resolve client complaints. Provides prompt, efficient and personalized assistance to meet the requirements, requests, and concerns of customers; provides thorough, accurate information to answer customers’ questions and inform them of commitment times or performance guarantees; actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services; establishes boundaries as appropriate for unreasonable customer demands.
• Is pleasant, courteous and professional when dealing with internal or external customers; displays a good-natured, cooperative attitude; is calm and empathetic when dealing with hostile customers.

Additional information

Candidates currently living within a commutable distance of Concord, New Hampshire are encouraged to apply.

Pay range: negotiable (DOE)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Laboratory: 5 years (Required)

Ability to Commute:

• Concord, NH 03301 (Required)

Work Location: In person