What are the responsibilities and job description for the Customer Success Manager position at EETech Group?
Customer Success Manager
EETech is privately owned and globally recognized as one of the fastest-growing media, marketing and digital transformation companies in the electronics industry—and we run some of the most well-known digital engineering communities in the world. Our mission at EETech is to help engineers engineer the future. Headquartered in Boise, Idaho, we focus on providing an environment that establishes a work-life balance with a healthy culture of shenanigans and fun!
We’re looking for an organized Customer Success Manager who will work dynamically to support our media and marketing efforts. As a CSM, you will help our company grow by facilitating timely communication, process efficiency, and boosting overall productivity. Additionally, this position will ensure that all orders are processed on time and use problem-solving skills to support customer success. The Customer Success Manager’s responsibilities include campaign strategy, reporting, tracking sales workflow, coordinating quotes, providing customer service, and ensuring campaign execution.
Primary Responsibilities:
- Serve as the primary point of contact for customer inquiries, managing client relationships with a high level of professionalism and expertise.
- Proactively schedule and conduct meetings with customers, both remotely and on-site, ensuring campaign alignment with business goals and strategy.
- Aggregate and Deliver accurate performance reports on time, providing insights for improvement and communicating ROI.
- Troubleshoot customer issues by collaborating with teams to resolve them efficiently.
- Maintain and update customer data and activities in company systems.
- Build and nurture strong relationships with customers, fostering trust and long-term satisfaction through tailored experiences.
- Stay informed on company offerings and industry trends to provide expert advice.
- Collaborate with production teams to meet program milestones and deliverables.
- Partner with Account Directors to identify new opportunities and drive upsells/expansion.
- Guide customers through onboarding and campaign cycles, ensuring a seamless experience.
Required Qualifications and Education:
- Upper-Intermediate: CEFR German Language Level B2
- Willingness & availability to travel.
- HQ in Boise, Idaho – occasional availability during US (MST) working hours required.
- Strong analytical, organizational, and time management skills.
- Excellent communication, teamwork, and customer service abilities.
- Preferred experience in administration and high-volume office environments.
- Familiarity with CRM software and enterprise systems.
- Ability to multitask and adapt quickly to changing priorities.
- Knowledge of sales principles and customer success best practices.
- Experience with Digital Transformation and Professional Data Services is a plus.
- Associate’s degree or equivalent; a bachelor's in marketing, business, or a related field is preferred.
