What are the responsibilities and job description for the Flight Support Specialist position at EF High School Exchange Year?
EF High School Exchange Year is seeking positive, energetic, and responsible individuals to work with international high school exchange and support program operations.
Each year, EF High School Exchange Year brings more than 2,000 exchange students to live with a volunteer host family and study for 10 months in the United States. We are passionate about building global families and providing an exceptional experience to students and host families.
The Flight Support Specialist for Student Operations is predominantly responsible for the successful arrival of students to the program. They work within our systems to ensure that students are assigned to the correct arrival date and work closely with our Compliance and Travel Operations teams to ensure students are ticketed correctly and in accordance with US government regulations. These same staff are responsible for assisting students with rebooking when flight issues arise, and for ensuring the successful communication about flight issues to the student’s Host Family and local coordinator.
This is a temporary role from May 13th - August 29th, 2025. This role is paid hourly and can expect to work approximately 40 hours per week. This position will work a mix of regular (9 a.m. to 5:30 p.m.) hours and shifted schedule hours (6 a.m. to 2:30 p.m./ 7:00 a.m. to 3:30 p.m./ 11:00 a.m.- 7:30 p.m./ 1:00 p.m.- 9:30p.m.). Weekend work will be required, particularly on Saturdays from July 20th to August 24th. This role serves as part of an on-call rotation
The Ideal Candidate
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
About EF High School Exchange Year
EF High School Exchange Year is a non-profit high school foreign exchange program affiliated with Education First. We’ve been promoting global awareness through student exchange for over 40 years. Our ideals are simple: we believe that cultural exchange makes the world a better place. We bring high school students from around the world to live with volunteer host families across the USA for a semester or full academic year. This J-1 Visa exchange program fosters cross-cultural understanding, tolerance, open-mindedness and global connections. For more information, please visit www.efexchangeyear.org.
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance….Sports…Or Soft Drinks.
At EF, we're in a different kind of Business.
One that's a little less tangible, and a lot more important.
Because our Business, what we make, makes everything else possible.
We're in the Business of Understanding.
Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
Each year, EF High School Exchange Year brings more than 2,000 exchange students to live with a volunteer host family and study for 10 months in the United States. We are passionate about building global families and providing an exceptional experience to students and host families.
The Flight Support Specialist for Student Operations is predominantly responsible for the successful arrival of students to the program. They work within our systems to ensure that students are assigned to the correct arrival date and work closely with our Compliance and Travel Operations teams to ensure students are ticketed correctly and in accordance with US government regulations. These same staff are responsible for assisting students with rebooking when flight issues arise, and for ensuring the successful communication about flight issues to the student’s Host Family and local coordinator.
This is a temporary role from May 13th - August 29th, 2025. This role is paid hourly and can expect to work approximately 40 hours per week. This position will work a mix of regular (9 a.m. to 5:30 p.m.) hours and shifted schedule hours (6 a.m. to 2:30 p.m./ 7:00 a.m. to 3:30 p.m./ 11:00 a.m.- 7:30 p.m./ 1:00 p.m.- 9:30p.m.). Weekend work will be required, particularly on Saturdays from July 20th to August 24th. This role serves as part of an on-call rotation
The Ideal Candidate
- Has an A customer service attitude and is willing to go the extra mile to advocate for customer experience
- Is comfortable organizing and communicating intricate operational logistics to other staff
- Is comfortable juggling multiple priorities
- Proficient skill level in Microsoft Suite, especially Excel
- Can stay focused through tasks in a busy office environment
- Enjoys problem solving, is solutions-oriented and remains calm in fluid situations
- Able to work in a professional manner with many stakeholders while putting the needs of the program first
- Is enthusiastic, patient, creative, flexible and has a great sense of humor
- Is an exceptional team-player and enjoys working with dynamic colleagues
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
About EF High School Exchange Year
EF High School Exchange Year is a non-profit high school foreign exchange program affiliated with Education First. We’ve been promoting global awareness through student exchange for over 40 years. Our ideals are simple: we believe that cultural exchange makes the world a better place. We bring high school students from around the world to live with volunteer host families across the USA for a semester or full academic year. This J-1 Visa exchange program fosters cross-cultural understanding, tolerance, open-mindedness and global connections. For more information, please visit www.efexchangeyear.org.
About EF Education First
Some companies are in the Business of Technology.
Others are in the Business of Finance….Sports…Or Soft Drinks.
At EF, we're in a different kind of Business.
One that's a little less tangible, and a lot more important.
Because our Business, what we make, makes everything else possible.
We're in the Business of Understanding.
Between people. Between cultures.
For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through Language, Cultural Exchange, Academic Studies, and Educational Travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our 115 offices located in some of the world’s greatest cities, and filled with smart, driven people who push each other to be better every day. And yes, we have technology, we have finance, we even have sports with our own professional cycling team. But it’s what we do with it – Building greater understanding, breaking down barriers, and creating a better world…that makes all the difference.
