What are the responsibilities and job description for the Screening Specialist position at EF High School Exchange Year?
EF High School Exchange Year
Cambridge, MA, USA
Are you searching for a way to have a positive impact on others by broadening their horizons and experiences through travel opportunities? Do you seek to help connect others in meaningful ways, but don’t see yourself excelling in a sales-oriented environment? EF High School Exchange Year is seeking a thoughtful, motivated individual with a passion for making others’ dreams of traveling abroad and improving their English a reality. As a member of a larger team of equally passionate individuals, you will play a crucial role in breaking down barriers and opening the world through our high school exchange program.
Screening Specialists are responsible for maintaining standards of program quality and compliance with program regulations. The role requires confidence, diplomacy, and discretion. Screening Specialists oversee a region of local exchange coordinators and are charged with training and guiding them in the host family screening process. This role also works with prospective host families as they move through the application process. Screening Specialists determine final suitability and acceptance while also working to ensure host families and local exchange coordinators remain well-supported and excited about their upcoming experience.
- 1-3 years customer service experience
- Bachelor’s degree preferred. Professional/office experience is a plus
- Strong sense of organization and attention to detail
- Self-starter who can work independently as well as part of a team
- Problem-solving and conflict resolution abilities
- Deadline-driven with the ability to motivate field staff to hit challenging goals
- Excellent verbal and written communication skills
- Knowledge of Microsoft Office and comfortable learning new technology platforms
- Paid International Business Travel opportunities
- Eligibility for our Workplace Flexibility Program: This role is based in our beautiful downtown office, with up to two days working from home per week with our pilot hybrid work model
- Commitment to professional growth: robust monthly calendar of trainings and workshops
- Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits and a yearly fitness reimbursement
- Frequent social and learning events, including access to our employee led DEIB Resource and Community Groups
- Robust Employee Assistance Program
- Tuition reimbursement
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, language schools, childcare with our Au Pair product and more)
- Discounts at local venues and businesses
