What are the responsibilities and job description for the Overnight Screening & Information Specialist position at Health Resources in Action Inc?
Job Description
Job Description
Health Resources in Action, Inc. (HRiA) is a non-profit organization working to improve and reimagine public health. We connect, consult, and collaborate to solve complex challenges of access and equity in our health and social systems. Together with our partners, clients, and collaborators, we create actionable solutions so that all people can thrive.
In 1957, The Medical Foundation (TMF) was created to primarily fund biomedical research in Massachusetts. Since then, we’ve been on a journey of evolution. We changed our name to Health Resources in Action (HRiA) to reflect our impact in the field of public health. Today, HRiA works with individuals, organizations, and communities to drive a policy and systems change approach to advance health and racial equity.
HRiA seeks sustainable solutions for complex problems using an anti-racist approach. We aim to be adaptable and flexible in meeting clients and partners where they are, offering our decades of knowledge and resources to collectively realize our dream of equitable, sustainable health for all. The foundation of this work is centered on our values :
- Health and racial equity by identifying and addressing the root causes of health inequities, intentionally working to shift narratives and power imbalances and disrupt all systems of oppression.
- Leading with heart by demonstrating our passionate commitment to our work, continuously challenging ourselves with humility and vulnerability while pursuing and holding ourselves accountable to our mission.
- Collaboration by intentionally and respectfully leading, partnering, and following to strengthen relationships, uplift different voices and build trust.
- Innovation by driving toward new strategies, questioning norms, and continuously learning and evolving to support the needs of our clients and communities.
HRiA offers exciting, engaging, and challenging employment opportunities for facilitators, trainers, researchers, analysts, policy specialists, grant managers, and more. People come to HRiA because of our commitment to advancing health equity and inspiring work; they stay for our wonderful clients, partners, and dedicated and dynamic staff. With our growing portfolio of high-impact work, person-centered policies, and generous benefits, our team continually invests in making HRiA a great place to work. Our diverse staff of over 270 people hail from 30 states, with a homebase in Boston’s Chinatown neighborhood.
Opportunity
We are seeking SIS for the OR Helpline, MA Helplines, the IL Helplines, and VT Helplink. We refer to these projects collectively as “the Helplines.” SIS establish rapport with consumers who have substance use, gambling, or related concerns via the phone, text, & online chat, elicit relevant information to accurately assess needs, gather and record data, provide referrals to appropriate services, and support consumers by encouraging them to follow through with accessing the referred services.
This is an hourly, non-exempt, full- or part-time position that includes overnight coverage of a 24-hr Helpline. Starting hourly pay rate of $22-$25 an hour, based on skills and experience. The SIS may work remotely.
Candidates based in Oregon, Illinois, Vermont, or Massachusetts are strongly encouraged to apply.
Position Description
Helpline SIS are the heart of our contact center. SIS respond to incoming calls, online chat, and SMS text messages from individuals seeking information about, and assistance with, accessing substance use or gambling disorder services for themselves, a family member or friend, and / or a client. SIS assess Helpline consumers’ needs in a conversational manner, using motivational interviewing techniques, and work with the consumer to determine the most appropriate prevention, harm reduction, treatment, and / or recovery support services based on the consumer’s unique needs and goals. They then identify available options (through the Helplines’ databases) and refer consumers to those services. The SIS provide accurate information, education, support, and referrals in a non-judgmental, respectful, and culturally aware manner. SIS may also assist with other Helpline projects and duties as needed or available. Examples include assisting in training new staff, updating the Helpline databases, attending outreach events, and participating in hiring processes. Full- and part-time positions are available. SIS working more than 17.5 hours per week (half-time or greater) are eligible for HRiA benefits.
Benefits
HRiA offers strong benefits to its employees, including :
Duties & Responsibilities
Project Work
Management
New Business Development
Candidate Qualifications
Training in addiction, screening, interviewing, treatment services, and resources are available. Hours for this role vary and may include weekend and overnight shifts. The Helplines currently operate 24 hours a day, 7 days a week, 365 days a year.
This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his / her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a similar level or difficulty.
Procedure for Candidacy
To apply, submit your resume and cover letter online.
HRiA is an equal opportunity, affirmative action employer and is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
For more information about the organization visit http : / / www.hria.org.
Salary : $22 - $25
