What are the responsibilities and job description for the Customer Service Rep position at Efficiency Plumbing & Remodeling?
Are you someone who thrives on providing exceptional customer service? Do you enjoy being the friendly voice that helps customers find the solutions they need? If so, Efficiency Plumbing is looking for you to join our team as a full-time or part-time, entry-level Customer Service Rep in Hanover, MA!
THE BASICS
Pay: $20 - $28 per hour plus a spiff program to reward your hard work.
Schedule: Monday to Friday, 8 AM - 3:30 PM
Company-Wide Benefits: Medical, paid time off (PTO), sick days, holidays, paid birthday off, a 401(k) with a company match, paid training, and recreational outings.
YOUR DAY AS AN ENTRY-LEVEL CUSTOMER SERVICE REP
As the first point of contact for our customers, you'll be the friendly and knowledgeable voice that sets the tone for their experience with us. Your day will involve:
Answering incoming calls: You'll listen carefully, understand customer needs, and provide solutions or direct them to the right department.
Booking and dispatching: You'll efficiently schedule service appointments and ensure our technicians have all the information they need to provide top-notch service.
Making outbound calls: You'll follow up on customer leads, making sure our services are front of mind for potential clients.
Marketing support: You'll assist with our marketing efforts, helping to spread the word about the great work we do.
WHAT YOU NEED TO BE A SUCCESSFUL CUSTOMER SERVICE REP
- Outstanding customer service skills
- Sales ability
- Excellent written and verbal communication skills
General knowledge of plumbing and HVAC industry trends and regulations as well as experience in a customer service role are preferred but not required.
ABOUT EFFICIENCY PLUMBING
Since 2015, customers in South Shore Massachusetts have relied on our family-owned business to provide honest and efficient work at a competitive price. We offer quality installation, maintenance, and repair services on furnaces, gas piping, plumbing, and air conditioning systems. We are committed to creating a positive experience for our commercial and residential customers, and we're proud to say we've won the Best of Houzz Service Award-twice!
We wouldn't have earned our reputation for excellence without the dedication of our skilled team of technicians and amazing support staff. As a family-owned business, we treat our employees like family. We appreciate the efforts of every team member and reward them with great benefits, a supportive environment, and opportunities for growth. We hope you'll join us!
If you're ready to join a company that values your contributions and provides a positive work environment, apply for this entry-level role today! Our initial application process takes just 3 minutes, and we're excited to learn more about you.
Salary : $20 - $28