What are the responsibilities and job description for the Field Application Engineer position at EFJohnson Technologies?

EFJohnson Technologies is a subsidiary of JVCKENWOOD Corporation, a leading provider of P25 communications solutions for first responders in public safety and public service, the federal government, and industrial organizations. Our products are marketed under the EFJohnson and KENWOOD brands.

FIELD APPLICATIONS ENGINEER

The Field Applications Engineer is responsible for testing, evaluating, verifying, and reporting compliance with product definitions, desired specifications, feature sets and operation of vendor products and factory products. Write technical documentation for Engineering, Product Planning, Technical Support, and Tuning Department. Assist in laboratory and field problem investigations as well as solution testing and validation. Provides special support to JVCKENWOOD USA technical staff, sales channels, and end-users beyond routine technical support. Includes varying degrees of travel.

This position will report to the Director of Engineering with JVCKENWOOD USA Corporation as part of their communications support team and is located in Irving, TX. This position requires you to work in the office most days.

ESSENTIAL DUTIES

Breadboard, prototype, modify, cable, test and document standard or special interfaces.
Source and purchase equipment, supplies, and parts for engineering and major duties.
Write instruction sheets, manuals, and application notes, tuning and service procedures.
Support and train product manager, engineering, technical support, tuning department, sales, dealers, end-users, and vendors.
Evaluates competitive products for planning, design engineering and sales / marketing information purposes.
Primarily involved in Land Mobile projects with occasional involvement in amateur radio projects.

KNOWLEDGE AND SKILLS

Associate degree in relevant discipline or equivalent work experience, installation and troubleshooting experience of Land Mobile public safety and business radio equipment and systems with thorough knowledge of contemporary FM analog radio circuitry in all Land Mobile frequency bands.

Associate of Science Degree in Electronics or equivalent experience required.

Must have experience in tone and D.C. remote control, trunking logic controllers, conventional repeater controllers; CAD systems and consoles, GPS / Automatic Vehicle Location equipment and systems is desirable.

Must have experience interfacing tone signaling, digital ANI encoder / decoders and voice encryption boards, peripheral equipment.

Must have experience in performing technical analysis, reporting, documenting, writing technical procedures, bulletins, instruction sheets, manuals, and application notes.

Must have firm understanding of TCP / IP Networks and supporting protocols to include (but not limited to) OSPF, Unicast, Multicast, SIP

Experience in mobile data systems such as mobile data terminals, mobile personal computers and applications software, radio modems, mobile data peripheral equipment, repeater data controllers, and host system interfaces is desirable.

Amateur radio License desirable.

WORKING RELATIONSHIPS

Reports to the R&D Manager.

Interacts with engineering staff, product manager, technical support staff, and service training staff, tuning department, parts department, dealers, end-users, manufacturer representatives, suppliers, and vendors.

PROBLEM SOLVING AND DECISION MAKING

Must be detail oriented with the ability to professionally relate technical information to technical and non-technical personnel.

Ability to solve complex interfacing problems and anticipate interaction of products under various RF, environmental, operational and usage conditions.

Ability to recognize and solve concerns with parts, technical support, continual maintenance, mass production, practicality, reliability and durability of the interfaces and modifications developed, and products evaluated.

WORKING CONDITIONS

Works in general office environment, R&D lab and in the field.

Duties and responsibilities performed normally do not include special physical requirements.

Some lifting and bending required.

Occasional automobile and air travel required, domestic and overseas.

JVCKENWOOD USA is an Equal Opportunity / AFFIRMATIVE ACTION Employer who values diversity and inclusion in the workplace. It is the policy of this company to provide equal opportunity with regard to all terms and conditions of employment. The company complies with federal and state laws prohibiting discrimination on the basis of sex, race, color, religion, creed, national origin, disability, veteran status, age, sexual orientation, gender identity, genetic information, pregnancy, or any other protected characteristic.

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