Senior Manager Delivery & Digital Commerce

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500 locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer:

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary:

We are seeking a highly experienced Senior Manager of Digital Commerce (Delivery) to lead our third-party delivery partnerships with major platforms like DoorDash, GrubHub and Uber Eats, while also spearheading the expansion of our first-party delivery capabilities. This role will be responsible for driving profitable growth by leading strategic initiatives across channel and market expansion, category management, partner relations, marketing activation and operational efficiency. The ideal candidate will have a strong background in multi-unit digital commerce growth acceleration with demonstrated expertise in accelerated channel and category performance and complex P&L leadership

Responsibilities:

1. Partnership Management

• Partner Acceleration: Foster strong relationships with DoorDash, GrubHub, Uber Eats and aggregator partners to ensure seamless integration and growth of delivery services. Negotiate favorable terms and conditions with partners to enhance profitability and customer
• Category Management: Implement category management strategies to optimize product offerings and promotions on delivery platforms, focusing on both packaged goods and food service items. This includes
• Product Assortment: Analyze sales data to optimize product assortment on third-party platforms, ensuring alignment with customer preferences and market trends.
• Pricing Strategies: Develop pricing strategies that balance profitability with competitiveness across different platforms.
• Promotional Planning” Plan and execute promotions and offers that drive sales and customer engagement for key categories.

2. First-Party Delivery Expansion

• Strategy Development: Develop and execute a strategic plan for expanding our first-party delivery capabilities, including market analysis, operational setup, and technology integration.
• Technology Integration: Oversee the integration of necessary technology solutions to support first-party delivery operations.

3. Strategy and Planning

• Strategic Planning: Develop and execute strategic plans to enhance delivery services, improve customer experience, and increase sales through both third-party and first-party channels.
• Market Analysis: Conduct market research to identify trends and opportunities for growth int eh delivery market, including competitor analysis and customer insights.

4. Marketing Activation

• Marketing Strategy: Collaborate with the marketing team to develop and execute co-marketing campaigns with delivery partners to drive brand awareness and sales.
• Promotions and Offers: Desing and implement promotions and offers that align with business objectives and enhance customer engagement across both third-party and first-party delivery channels.

5. P&L Management

• Financial Oversight: Manage the P&L for both third-party and first-party delivery operations, ensuring both top and bottom-line performance to budget.
• Budget Planning: Develop and manage budgets for marketing activations, operational improvements, and technology investments.

6. Operations Coordination

• Operational Efficiency: Work closely with store operations team to ensure efficient order fulfillment and customer satisfaction across all delivery channels.
• Performance Monitoring: Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.

7. Stakeholder Management

• Internal Collaboration: Collaborate with cross functional teams including category teams, marketing, finance, and operations to align strategies and improve delivery services.
• External Relations: maintain strong relationships with external partners and stakeholders.

8. Must be able to perform the essential functions of this position with or without reasonable accommodation

Requirements

Minimum Education:

Bachelor’s degree in business, Marketing, Digital or a related field

Preferred Education:

Master’s degree in business, Marketing, Digital or a related Field

Minimum Experience:

8 years’ experience in managing 3Pand/or 1P delivery businesses. Preferably in a retail or convenience store environment

Soft Skills/Competencies:

• Advanced analytics skills and ability to translate data into actionable insights
• Strong negotiation and partnership management skills.
• Excellent analytical and problem-solving abilities.
• Ability to drive lead through ambiguity and adapt to quick pivots
• Experience with P&L management and budget planning.
• Ability to work in a fast-paced environment with minimal supervision.
• Familiarity with category management principles and best practices

Other Requirements:

Travel: 20% Travel

Hours & Conditions: Typically, Monday – Friday, 8 hour days in office setting

Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs.

Additional Info

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.