What are the responsibilities and job description for the Manager of Data Analytics position at EG4 Electronics?

We are seeking a highly analytical and detail-oriented Data Analytics Manager to develop, implement, and oversee data tracking systems for our home energy storage solutions. This role is critical in linking procurement, technical support, RMA, and repair processes to drive efficiency, improve product quality, and enhance customer experience. The ideal candidate will have a deep understanding of data management, reporting tools, and business intelligence strategies.

Key Responsibilities

Data Tracking & Integration
Develop and maintain a data pipeline that connects procurement, inventory, tech support cases, RMAs, and repairs.
Implement automated reporting systems to analyze product performance and failure rates.
Ensure data accuracy and integrity across multiple departments.
Business Intelligence & Reporting
Generate actionable insights from data to improve product design, supplier performance, and customer satisfaction.
Create dashboards and reports for leadership, highlighting trends in purchases, failures, and service history.
Identify inefficiencies in the supply chain and post-sales support to recommend improvements.
Collaboration & Communication
Work closely with procurement, tech support, R&D, repair center, and product development teams.
Provide data-driven recommendations to improve product quality and customer experience.
Support marketing and sales teams with insights on product performance and reliability.
Process Optimization & Automation
Develop and refine predictive models to forecast product failure rates and service demands.
Implement AI / ML solutions for early detection of recurring product issues.
Streamline reporting processes through automation and database optimization.

Qualifications

Bachelor's or Master's degree in Data Science, Business Analytics, Computer Science, or related field.

5 years of experience in data analytics, preferably in manufacturing, supply chain, or technology support industries.

Strong proficiency in SQL, Python, R, or other data analysis tools.

Experience with BI platforms (e.g., Power BI, Tableau, Looker).

Familiarity with ERP and CRM systems for tracking procurement and customer interactions.

Ability to translate complex data sets into clear, actionable insights for non-technical stakeholders.

Strong problem-solving skills and the ability to manage multiple projects simultaneously.

Preferred Qualifications

Experience in the energy storage, battery, or electronics industry.

Knowledge of supply chain analytics and quality control tracking.

Understanding of IoT and real-time data analysis from connected devices.

Physical Requirements :

This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodation.

EG4 Electronics Perks :

Medical.

Dental.

Vision.

Supplemental life.

PTO.

Company-branded merchandise.

Community events.

Company-funded continued education opportunities.

Discounts and perks through locally owned businesses.

EEO Statement :

EG4 Electronics is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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