General Manager of Immersive Attraction

Summary

The General Manager is responsible for the daily operational management and financial performance of a single immersive attraction. This includes overseeing all operational staff, maintaining the guest experience at the highest standard, and collaborating with studio partners to ensure brand and creative integrity. The GM serves as the key liaison between the attraction and senior management while also working closely with external partners to meet strategic goals.

Job Description

• Support Artistic and Brand Integrity: Ensure the attraction remains aligned with the creative vision and thematic goals in collaboration with studio partners and stakeholders.
• Operational Oversight: Manage all daily operations, including guest services, staff scheduling, safety protocols, and attraction maintenance.
• Team Leadership: Supervise and mentor hourly staff, providing clear direction, regular performance reviews, and coaching to maintain a positive and effective team environment.
• Financial Management: Maintain and analyze departmental budgets, track expenses, and meet revenue goals. Collaborate on pricing strategies and monitor financial KPIs.
• Guest Experience Excellence: Handle guest inquiries, feedback, and escalations with professionalism, ensuring satisfaction while addressing operational challenges.
• Safety and Crisis Management: Lead response protocols for guest and staff emergencies, including medical and safety incidents. Conduct regular safety inspections to uphold the highest standards.
• Collaboration with Studio Partners: Serve as the primary point of contact for studio approvals related to branding, creative content, and operational adjustments. Maintain open communication to align operations with partnership agreements.
• Vendor and Third-Party Management: Oversee contracts and relationships with external service providers to ensure quality and efficiency.
• Facility Maintenance: Conduct regular inspections of the attraction to ensure quality, safety, and operational excellence. Report and address any maintenance issues promptly.
• Strategic Planning and Innovation: Develop and implement action plans for operational improvements and long-term success. Stay informed on industry trends to enhance the guest experience.
• Performance Metrics: Monitor and report on key performance indicators, such as guest satisfaction scores, revenue benchmarks, and operational efficiency.
• Other Duties as Assigned: Take on additional responsibilities as needed to support the company’s mission and objectives.

Qualifications

• 3 years of experience in attraction operations management.
• Proven leadership and team-building skills.
• Budget management experience.
• Exceptional communication and collaboration abilities.
• Knowledge of safety regulations and crisis management.
• Passion for immersive entertainment and guest engagement.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Ability to Commute:

• Las Vegas, NV 89102 (Required)

Ability to Relocate:

• Las Vegas, NV 89102: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $85,000