What are the responsibilities and job description for the Technical Operations Expert position at Ehub Global Inc?
About the Role
We are seeking a highly motivated and detail-oriented Data Center Technician to join our team at Ehub Global Inc.
This is a full-time position located in Brecksville, OH (onsite) and requires 4 years of experience working as a Data Center Tech.
The ideal candidate will be proficient with Microsoft Excel/Word/Outlook and have strong communication skills.
In this role, you will be responsible for installing and removing hardware into racks, collaborating with other technology teams, and entering documentation in work orders.
- Install and remove hardware into racks efficiently and neatly.
- Collaborate with other technology teams to determine network and storage connections.
- Enter Service Requests for network/storage/telecom connections.
- Enter documentation in work orders.
- Add new equipment in the Data Center Inventory system (dcTrack).
- Edit records in the Data Center Inventory system as needed.
- Watch for Incident, Requests and Changes in the ITSM system (Service Now).
- Work on Incident, Change, and Service Request tickets as needed.
- Perform the initial configure of Power Distribution Units (PDUs).
- Add and remove records in the Data Center Energy Management and Power Monitoring Software (PowerIQ).
- Provide assistance and act as a technical consultant to Data Center users.
- Attend project meetings and meet or exceed project deadlines.
- Work with the team to maintain the neatness of all Data Centers.
- Arrange delivery of equipment to other sites.
- Be on-call as scheduled.
