What are the responsibilities and job description for the IIoT Onboarding Expert position at ei3 : Industrial Internet Intelligence?
About the Team
We are a team of experts at ei3, working together to deliver cutting-edge IIoT solutions and industrial automation systems.
Job Description
We are seeking an IIoT Onboarding Expert to support the customer onboarding process by providing technical expertise and guiding customers through the onboarding and integration process.
About You
- You will play a key role in bridging sales, engineering, and customer support teams.
- You will help customers understand the technical aspects of our platform and its integration into their industrial automation environments.
- You will become knowledgeable in ei3 applications, API integrations, and industrial data collection and connectivity systems.
Responsibilities
- Provide Level 1 technical support by assisting customers with ei3 application setup, API integrations, system configurations, and data connectivity.
- Diagnose and resolve configuration and connectivity issues.
- Conduct training sessions for customers and internal teams.
- Support the sales and onboarding teams by providing technical expertise in pre-sales discussions, product demonstrations, and customer presentations.
- Identify upselling and expansion opportunities.
Requirements
- Degree in Engineering, Computer Science, or a related technical field, or equivalent work experience.
- Up to 3 years of experience in technical support, sales engineering, or a related role.
- Familiarity with RESTful APIs, JSON, Webhooks, OAuth, and industrial communication protocols.
- Strong verbal and written communication and presentation skills in English.
