Payroll and Billing Helpdesk Analyst

In this role, you will be part of a small team providing support to the payroll and billing operations. You will play a key role in ensuring data integrity by reviewing requested changes in the system via the Zendesk platform, routing them to the proper parties when necessary, and in certain cases, owning the process of updating general system information. This role is essential to bridge the gap in information between our sales and recruiting teams, and our back-office systems.

RESPONSIBILITIES

Individual tasks will vary, but may include

• Solving cases by identifying problems; researching answers; guiding users through corrective steps.
• Updating fields within our middle and back-office systems.
• Communication with Account Executives, Recruiters, Onboarding team members, and the like to implement requested changes and gain clarity on requests when necessary.
• Route requests to proper parties within the payroll and billing team when necessary.
• Prioritizing and managing many open cases at one time.
• Documenting and refining procedures to help grow our knowledge base.

REQUIREMENTS

• Bachelor’s degree
• Previous support experience a plus.
• Experience with Zendesk or similar case/ticketing system is preferred.
• Knowledge of general payroll and billing processes and terminology is a plus.
• Candidate must have excellent written and verbal communication skills, strong organizational skills, and excellent overall computer skills.
• Comfortable troubleshooting and leads with an inquisitive mind to resolve issues.
• Customer service oriented and positive attitude.
• Strong attention to detail.
• The desire to learn, take initiative, self-educate, and be a part of a fast paced, high growth organization.
• Highly self-motivated and driven.
• The innate ability to communicate with a team and maintain positive energy in our open environment.

BENEFITS & PERKS

• Base salary
• Monthly health/wellness stipend
• 401k match program
• Full health benefits (medical, dental, vision, and HSA)
• Paid holidays, vacation, sick, and personal days
• Eight Eleven’s BeGiving Program: 1 PTO day per quarter for service work/volunteering
• Top-notch training programs at every step in your career
• Access to a personal financial concierge
• Genuine, passionate, family-oriented culture

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.