What are the responsibilities and job description for the Customer Experience Director position at Einstein Bros. Bagels?
About the Role
We are looking for a highly motivated and experienced leader to join our team as a Restaurant District Manager or C-store District Manager. As a key member of our team, you will be responsible for guiding our restaurant teams in delivering exceptional guest experiences and operational excellence. Your role will involve demonstrating leadership attributes by building and maintaining trust with store teams, setting clear and measurable goals, holding self and teams accountable, and communicating frequently and effectively. You will be responsible for managing food operations, ensuring quality and safety of all items sold, and overseeing quality control, merchandising, safety programs, and other guidelines in place for successful food service operation.
Main Responsibilities:
We are looking for a highly motivated and experienced leader to join our team as a Restaurant District Manager or C-store District Manager. As a key member of our team, you will be responsible for guiding our restaurant teams in delivering exceptional guest experiences and operational excellence. Your role will involve demonstrating leadership attributes by building and maintaining trust with store teams, setting clear and measurable goals, holding self and teams accountable, and communicating frequently and effectively. You will be responsible for managing food operations, ensuring quality and safety of all items sold, and overseeing quality control, merchandising, safety programs, and other guidelines in place for successful food service operation.
Main Responsibilities:
- Ensure that your teams maintain a clean and safe environment for guests, adhering to all State & Federal laws and Company policies.
- Develop strong teams by hiring, training, scheduling, coaching, offering timely feedback on performance, and leading by example.
- Achieve operational excellence by developing performance goals aligned with the Company's Operational objectives, hitting financial goals (Sales/expenses to budget, net profit), and striving for year-over-year improvement.
