What are the responsibilities and job description for the DESKSIDE Support Technician position at eJAmerica?
Job Description
Job Description
Key Responsibilities :
- On-call rotation for after-hours and weekend support.
- Install, troubleshoot, repair, and maintain software applications and hardware.
- Handle tickets from the helpdesk for in-house, third-party, and market data applications.
- Support operating system drivers, software, and firmware.
- Assist users with home connection & remote work setup ( Key Responsibilities :
- Install, troubleshoot, repair, and maintain software applications and infrastructure.
- Handle tickets from the helpdesk for in-house, third-party, and market data applications.
- Support operating system drivers, software, and firmware.
- Assist users with home connection & remote work setup (End-Client laptop or personal laptop virtual machine).
- Ensure compliance with End-Client policies & procedures .
- Maintain support documentation.
- Coordinate with local & global support teams across multiple platforms.
- Manage incidents and requests in the ticket-tracking system .
- Stay updated on technology and participate in training programs .
- Be responsive across multiple communication platforms ( email, Teams, Skype, Symphony, Jive, WhatsApp ).
- laptop or personal laptop virtual machine).
- Ensure compliance with End-Client policies & procedures.
- Create and maintain support documentation.
- Collaborate with local & global support teams across multiple platforms.
- Manage incidents and requests in the ticket-tracking system.
- Proactively report trends, issues, and delays to management.
- On-call rotation for after-hours and weekend support.
- Stay updated on technology and participate in training programs.
- Be responsive across multiple communication platforms (email, Teams, Skype, Symphony, Jive).
Company Description
We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.
Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.
We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m
Company Description
We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data m
