What are the responsibilities and job description for the Deskside Technician position at Stefanini Group?
Details :
Stefanini Group is looking for a Deskside Technician for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at (248) 386-7399 / Micah.Andres@Stefanini.com for faster processing. Thank you!
What will you do?
Provide hardware / software support services to onsite client including break / fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware / software support services to onsite client including break / fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
What do you need to succeed?
3 years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
Experience troubleshooting and replacing hardware on Lenovo PCs
Experience using Active Directory
Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Job Requirements
Details :
Knowledge of multiple manufacturers and operating systems.
Excellent troubleshooting capability.
Ability to work in a team environment as well as independently.
Ability to communicate technical information -technical audiences.
Excellent verbal and written communication skills.
Ability to complete assignments with no supervision.
Ability to search internally / externally for support information.
Customer-oriented attitude.
Ability to travel locally and in-state to support other sites, if applicable.
Valid driver's license and proof of auto insurance, if travel is required.
Attendance and schedule adherence are requirements of this position.
This position includes continuous walking, bending and lifting equipment sometimes up t50 pounds and engaging in labor related duties of connecting computer equipment.
Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
May develop advanced skills using tools and equipment appropriate for the position or specialization.
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