Desktop Technician

Job Description

Job Description

Job Overview :

The ISM / IMAC Technician is the primary contact for End-Client corporate services, including move management and facilities support, and serves as the escalation point for IMAC activities. Responsibilities include inventory management and handling the lifecycle of desktops, laptops, and related equipment—from receiving, configuring, installing, moving, repairing, and decommissioning

Key Responsibilities :

• Image / re-image computers, configure IP phones, and mobile devices.
• On-call rotation for after-hours and weekend support.
• Install, Move, Add, Change (IMAC) for all end-user IT devices (laptops, desktops, peripherals).
• Hardware inventory management  and order processing.
• Monitor ticket queue and resolve requests efficiently.
• Maintain IT rooms  and support hardware decommissioning.
• Assist with business moves, relocations, and planning.
• Manage escalations and client expectations.
• Setup and install temporary training rooms and event tech.
• Comms room patching and work-from-home hardware support.
• Adhere to policies on overtime, expenses, and cost control.
• Meet SLA / OLA targets and ensure timely task completion.
• Provide excellent customer service and cross-team collaboration.
• Support continuous service improvements and implement solutions.
• Perform troubleshooting, upgrades, and equipment deployments.
• Manage IT assets for new hires and offboarding.
• Evaluate user needs and recommend tech solutions.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Work beyond business hours, including weekends, as needed.
• Image / re-image computers, configure IP phones, and mobile devices.

Company Description

We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.

Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.

We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.

In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Company Description

We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services. Our management consulting services focus on our client's most critical issues and opportunities : strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies. We bring deep, functional expertise, but are known for our holistic perspective : we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.