What are the responsibilities and job description for the End user Hands and Feet position at eJAmerica?
Job Description EUC H&F support
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3-4 years of experience in EUC H&F Support. (End User Compute – Deskside Support)
Support and troubleshooting of Windows 10 Operating system, Microsoft O365 applications
Good customer handling skills and prior experience in Concierge (VIP Users) support
Install, troubleshoot and repair desktop / laptop issues (both hardware / software)
Basic troubleshooting of Conference devices / Projectors / Meeting room facilitation.
SCCM client end installation & troubleshooting knowledge
Basic knowledge of Networking and Active Directory
Must have the right attitude and customer-centric approach
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
100% onsite - Working from our client office in Burlington, NY
