Help Desk Specialist

Technical skills (Required - Mandatory)

• 5 years’ experience supporting Microsoft systems (Windows7, 8.1,10) in IT Infrastructure function.
• Must know PC hardware architecture
• Must know typical desktop applications, (i.e., MS Office, virus scan, Ghost, etc.)
• Must have knowledge of SCCM and operations (Installing applications, patch management)
• Prior experience in Remote Desktop support
• A solid understanding of TCP/IP, DNS, DHCP, and other network fundamentals
• Should have a good understanding of Microsoft Active Directory, DHCP, and DNS
• Should have a good understanding of user profile management
• Proven Customer Service skills
• Good written and oral communication

Technical skills (Required – Nice to Have)

• Awareness of the latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication

People skills.

• Client management

Soft skills

• Create deep client impact
• Execution excellence

Areas of Responsibilities:

• The role is expected to carry out the following functions/activities as part of this job.
• Provides expert judgment and analysis for the design, development, and implementation of desktop systems.
• Analyzes requirements to ensure the system meets performance needs.
• Ensures that all systems are working at optimal levels and offers support to the application development team regarding new technologies and system requirements.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Assists with desktop/laptop images including updates, patches, and performance/process enhancements.
• Has the ability to script, test, and deploy automated desktop solutions.
• Provide level2/3 desktop/ laptop break-fix support
• Responsible for writing documentation to describe existing and new environments, technologies, and enhancements.
• Assists with the testing and selection of non-server computing hardware to be used within the enterprise.
• Assists with the design and maintenance of new images for desktops.
• Works with outside vendors as requested for incident resolution and to stay current on technology suitable for client environments (i.e. software, desktop images, and hardware).
• Assists with writing, testing, and installing packages for software upgrades/patches.
• Serves as a top-tier desktop support.
• Work with offshore teams

Overall Experience (in yrs.)

• 5 plus years

Academic Background

• Bachelor of Engineering / Technology / Science or equivalent experience