What are the responsibilities and job description for the Customer Service Representative position at EKS Enterprises?
We have an amazing opportunity for an experience Customer Service Account Manager as a key point of contact for clients, responsible for managing their accounts, addressing their needs, and providing expert guidance in payroll and call center operations. This role ensures high-quality service, client satisfaction, and efficient problem resolution.
APPLY TODAY for immediate consideration!
Responsibilities include but are not limited to:
- Build and maintain strong relationships with assigned clients, understanding their needs, and acting as the primary point of contact.
- Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally.
- Assist clients with payroll-related inquiries, including payroll processing, tax compliance, deductions, and other payroll matters.
- Investigate and resolve client issues, whether related to payroll, billing, or general concerns, ensuring timely and effective solutions.
- Educate clients on payroll software, processes, and best practices to enhance their understanding and self-sufficiency.
- Supervise call center operations, ensuring that customer service representatives meet performance and quality standards. Monitor and report on key performance metrics for the call center, such as call volumes, response times, and customer satisfaction.
- Maintain accurate and up-to-date client records, including correspondence, issues, and resolutions in a customer relationship management (CRM) system.
- Assist in onboarding new clients, ensuring a smooth transition and addressing their specific needs.
- Ensure that payroll processes and services comply with relevant laws and regulations, and assist clients in achieving compliance.
Skills/Qualifications:
- Bachelor's or Associate's degree in business, human resources, or a related field, or equivalent work experience.
- Proven experience in customer service, account management, payroll, and call center operations.
- Knowledge of payroll processes, payroll software, and tax regulations.
- Strong problem-solving skills and the ability to effectively resolve client issues.
- Excellent communication skills, both written and verbal.
- Proficiency in using CRM systems and call center software.
- Leadership and supervisory experience in a call center or similar environment.
- Strong organizational and time management skills.
- Detail-oriented with a focus on delivering high-quality customer service.
Hours: 8AM-6PM, Monday - Friday
This is a great opportunity to join a fun and fast growing company- APPLY TODAY for immediate consideration!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Compensation: $18.00 - $20.00 per hour
Salary : $18 - $20
