What are the responsibilities and job description for the Business Operations Analyst position at ektello?
Business Operations Analyst
**W2 contract, minimum of 12 months** ONSITE out of Ridgefield Park, NJ**
The B2B CARE Business Operation Analyst is responsible for carrying out many of the organizations operation functions including Customers VOC Management, review of contracts, operational project support, warranty management, and other functions as needed.
- B2B CARE Department Operations Support and business planning support
- Project support including status tracking, documentation, and detail updates
- Cross-departmental collaboration to provide B2B customer satisfaction
- Develop B2B dashboards for internal and external stakeholders
- Reporting preparation (Supporting role) for Senior leaderships and Global HQ office
- Developing and improving B2B service process along with B2B customers expectation
- Strategical thinking and collaborative preparation for teams targets
- Day-to-day operational supports
Skills and Qualifications
- 5 years of related administrative and project management experience
- BA/BS in Business, Finance, or a related field is required
- Preferred Bilingual for English and Korean
- Must have experience with Microsoft Standard Office Suite
- Must have demonstrated project and program management skills
- Proven experience successfully planning and executing large projects and/or events
- Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels
Salary : $38 - $42
