What are the responsibilities and job description for the Information Technology Support Specialist position at ektello?
The Role:
The Manufacturing IT Support Mid-Level team member has on-site responsibility for performing activities pertaining to information technology and business unit objectives in a Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT end user devices, and infrastructure support. A wide degree of creativity and latitude is required.
End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day, however, this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs. This is a very hands-on role, requiring good multi-tasking and problem-solving skill sets.
What You'll Do (Responsibilities):
• Support for manufacturing systems including:
o GE Cimplicity
o .Net Applications
o Printer support
• Network Account Maintenance
• SAP Account Maintenance
• PC Support
• IPAD Support
• MS Office Application Support
• VMware Application Support
• Server Support (MS Server 2008, 2012)
• Customer Support
NON-SAP APPLICATIONS
• FUNCTIONAL SUPPORT
o Learn functionality contained in auxiliary application (ConXons), including iPad applications
o Understand and identify root cause of end user issues
o Assist end user in understanding and executing transactions as required
GENERAL
• Assistance with equipment procurement and set-up (iPads, scanners, and others)
• Special Projects as assigned.
• Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.
Experience in manufacturing environments preferred
• Hands-on experience configuring, supporting, and deploying various Cisco and similar hardware
• Routing and switching knowledge to include networking protocols, VLANs, Spanning Tree, etc
• Technical capability to support PCs, printers, and a variety of applications (both office and production data collection and reporting type apps)
• Demonstrates initiative and quick learning ability by reaching beyond work assigned to improve output and/or help others
• Strong interpersonal skills and ability to work with minimum supervision
• Over time, become technically adept with all the systems on site with the intent to be able to execute site playbook(s) for incident handling
• Familiarity with a variety of the IT field's concepts, practices, and procedures
• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and customers to solve problems and resolve issues
• Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners
• Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
• Experience with data, video, and voice services
• Knowledge using ServiceNow, BigFix, Bomgar, MSTeams & Slack, Monitoring tools.
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