What are the responsibilities and job description for the Retail Project Manager position at ektello?
National Retailer & Regional Partners R&M Program Manager
Top skills: Project Management, Facilities Management, Budget Management
Schedule: Hybrid 4 days on site, 1 day WFH
Summary:
The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project.
Job Responsibilities:
Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.
Present and explain proposals, reports and findings to clients.
Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.
Skills:
Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Basic ability to work independently and manage one's time.
Basic knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
Basic knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.
Education/Experience:
Bachelor's degree in business administration or a related field.
PMI or PMP certification preferred.
2-4 years experience required.
KEY RESPONSIBILITES/REQUIREMENTS:
Position Overview
The National Retailer & Regional Partners R&M Program Manager for Home Entertainment & Digital Appliance categories will focus on the day-to-day activities of retail displays, fixtures, and merchandised products via a team of maintenance, facilities, and merchandising vendors to ensure the repairs, cleaning, and upkeep of the retail locations while maintaining the brand and compliance with company objectives and budgets.
This position will serve as a primary business partner to the Retail Operations team. You will be responsible for managing inbound work orders from multiple sources and assigning, implementing, and overseeing the completion of those orders effectively and efficiently. You will also develop relationships with the Retail Business team to assess strategy and implement new methodology and best practices accurately. Your assistance is also needed in developing and implementing maintenance-related policies and procedures that meet best-in-class practices.
Your responsibility will also include maintaining monthly and quarterly repair and maintenance budgets following company goals, providing status reports to various business functions, and assisting in developing standards to be kept within the organization. Senior Manager of Home Entertainment & Digital Appliance R&M Team.
Responsibilities
• Responsible for maintaining brand standards throughout all company owned Fixtures & Displays in National Retailers and Regional Partners supporting the Home Entertainment & Digital Appliance categories.
• Manages inbound Work Order requests from Store Managers, Field Service Managers, Call Centers, and Account Escalations
• Assign, ticket, implement, and oversee the direct maintenance repairs of assigned sites as requested utilizing Internal CMMS (SRMS) system management
• Manage 3PL Vendor contracted to execute repair and preventative maintenance in assigned Doors.
• Escalate and report all issues and assign/task immediately for a 24-hour response.
• Serves as a primary business partner with the Retail Operations, Accounts, and Field teams.
• Logistics: Manage the shipping of parts and fixtures directly to store and/or installer as required, track associated costs, and continuously look for opportunities for efficiencies
• Inform and partner with multiple store and corporate leadership levels to promptly complete assigned projects and tasks.
• Responsible for monthly and quarterly budgets following company goals; report the overall maintenance budget status as directed.
• Review and validate completed Work Order invoices before the department managers approval.
• Develop relationships with operations and Retail business teams to assess strategy and accurately implement new methodologies and best practices.
Minimum Qualifications
• Associate degree in general studies, business administration, or business information technology
• Without a degree, a minimum of 6 years of experience in retail merchandising, facilities maintenance, or program execution in a flagship retail store environment
• Basic knowledge of managing 3PL field vendors to meet required deliverables
• Highly effective interpersonal, communication, and cross-functional collaboration skills
• Excellent business communication and presentation skills
• Demonstrated ability to confront, address, and negotiate through challenging situations diplomatically to achieve desired outcomes
Preferred Qualifications:
• Retail Previous System and Use Of CMMS web-based systems experience
• Microsoft Office, including Word, PowerPoint, and Excel experience
• Ability to read and understand fixture shop drawings for fixture and standalone shops
