Customer Service Representative

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others.

Responsibilities

• Handle inbound and outbound calls with professionalism and courtesy.
• Provide accurate information regarding products and services to clients.
• Assist customers with inquiries, complaints, and requests in a timely manner.
• Process transactions and handle cash accurately while adhering to company policies.
• Collaborate with team members to improve service delivery and client satisfaction.
• Utilize effective phone etiquette to create a welcoming environment for callers.
• Communicate effectively in English.

Requirements

• Ability to navigate computer systems efficiently.
• Strong verbal communication skills with an emphasis on clarity and professionalism.
• Ability to handle cash transactions accurately and responsibly.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A friendly demeanor with a commitment to providing outstanding customer service.
• Multilingual abilities are highly desirable but not mandatory.
• Solid basic math skills

We currently have an opening for a Customer Service Representative in our Carson City office. Join an exciting industry, work with interesting people, and have fun!

Multi-faceted air transportation service company is seeking a team member for their Fixed Base Operation. No prior experience is required, but prior aviation and/or CSR background will be given additional consideration.

Routine tasks include providing customer service to high net worth clientele (including passengers, pilots, businesses and aircraft owners), ground to air communications, ground operations, ground transportation coordination, rental & courtesy car coordination. Additional job responsibilities include billing, collections, transaction processing, accounts processing, and providing for and/or coordinating concierge services.

Legal requirements include possession of a valid driver’s license with a clean driving record, ability to pass a federal background check (E-Verify) & drug screening, and speak fluent English.

• Location: Mountain West Aviation - Carson City, NV
• Compensation: $18.00 per hour
• Full time, M-F, 8am to 4:30PM (30 minute lunch)
• 401K
• PTO & Sick Days
• Medical with partial employer-paid premium