What are the responsibilities and job description for the Inside Sales Representative/Customer Service position at EL AL Israel Airlines?
Overview
Israel’s national airline, EL AL Israel Airlines has immediate openings for Inside Sales Representative/Customer Service in South Florida. The ideal candidate is enthusiastic, service-oriented individual that can provide excellent customer service and solutions. This role has a strong focus on maximizing revenue by working with our sales team and key accounts in order to meet their needs while providing a professional and positive experience. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify salary expectations on resume.
Primary Responsibilities
- Provide sales support to district sales managers and field sales representatives
- Assist with Fares related issues and filling new ones
- Research fare and schedule information
- Handle travel agency inquiries from high-value, contracted accounts
- Provide service assistance, resolve problems, assist in closing sales
- Coordinate with other commercial team members to provide sales updates to headquarters
- Identify new business opportunities, leads, etc. through data analysis, market trends and networking intelligence
- Assist with sales performance reviews, including sales forecast and budgeting activity
- Provide education/ training to travel agency partners
- Assist sales managers and marketing team in developing sales campaigns for the region
- Participate in development, deployment and analysis of on-going commercial initiatives
- Participate in the presentation, negotiations, and transactions with specialty clients such as corporate accounts, themed travel prospects, sport teams, VIP movements, groups, etc.
- Assist in the preparation of sales presentations and communication of sales campaigns
- Assist sales team in the analysis of market data and account performance
- Assist in activities such as trade shows, public relations function, community events, etc.
- Assist in handling arrangements with charter flights
- Perform other related duties as may be needed
Required Qualifications and skills
- Minimum 2 years airline sales or passenger service experience
- High school diploma, GED, or international equivalent
- Proficient in reservations & ticketing on Amadeus GDS/Sabre system
- Knowledge of fare structure rule and conditions
- Expert knowledge in processing of tickets including manual, be it new issues, refunds or exchanges, including all calculations
- High level of client service orientation including problem solving and follow-up
- Exceptional telephone manner
- Excellent verbal and written communication skills
- Need to be a self-starter, show initiative and facilitate creative problem resolution
- High level of attention to detail and accuracy
- Proficiency in MS Office, including Word, Excel, PowerPoint & Teams
- Applicants must have legal permit to work in the United States
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Margate, FL 33063: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have experience in reservations & ticketing on Amadeus GDS/SABRE system?
Education:
- Bachelor's (Preferred)
Experience:
- Airlines Sales/Passenger Service: 2 years (Required)
Work Location: In person
Salary : $40,700 - $51,500