What are the responsibilities and job description for the Manager, HR Shared Services - FT - Days - HR Systems position at El Camino Health?
El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.
Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE
1
Scheduled Bi-Weekly Hours
80
Work Shift
Day: 8 hours
Job Description
The Manager, HR Shared Services will oversee the day-to-day operations of the HR Shared Services team, including Tier 1 representatives and administrative staff. This role is responsible for ensuring effective delivery of HR services, monitoring adherence to service level agreements (SLAs), and driving process improvements. This role plays a critical role in managing the team’s performance, ensuring high-quality service, and fostering a culture of continuous improvement.
- Team Management:
- Manage, mentor, and lead the HR Shared Services teams, ensuring efficient and effective support for employee inquiries, data management, and administrative activities.
- Develop and implement training programs to enhance team members’ skills and knowledge.
- Conduct performance evaluations, provide feedback, and support career development.
- Act as an escalation point for issues/questions that are too complex to be considered Tier 1.
- Operational Oversight:
- Oversee day-to-day operations, ensuring consistent and accurate HR service delivery.
- Monitor workload distribution, ensuring proper allocation of resources to meet workload demands.
- Ensure timely resolution of employee inquiries and issues, escalating complex matters as needed.
- Track and analyze service level agreements (SLAs) to ensure performance standards are met.
- Prepare and present regular reports on team performance, SLA adherence, and operational metrics to senior leadership.
- Process Improvement:
- Continuously assess current processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Collaborate with other HR teams to implement best practices and improve HR service delivery.
- Identify trends in employee requests and recommend adjustments to maintain or improve service levels.
- Technology and Tools Management:
- Work closely with the HR Systems team and IT to optimize the use of technology and systems in supporting efficient service delivery.
- Identify opportunities to leverage automation and self-service solutions to enhance the efficiency of the shared services model.
- Data Management
- Own and execute the Workday EIB (mass data load) process, including (but not limited to):
- Initial analysis of data to be added or modified
- Creation of master data files for manipulation of data
- Creation of EIB files for uploads
- Development of data backout plan in case of unintended effects in the system.
- Post-upload end-to-end validation.
- Compliance and Policy Adherence: Ensure adherence to HR policies, legal requirements, and organizational standards in the provision of HR services.
- Other duties as assigned
Qualifications
Required
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 5 years of experience in HR operations, shared services, or similar employee-facing roles.
- Strong understanding of HR processes, systems, and technologies.
- Proven experience in SLA management, reporting, and process improvement.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Extensive experience with enterprise-grade HRIS platforms (i.e. Workday, SuccessFactors), including mass data loads.
- Strong problem-solving and analytical skills.
- High level of proficiency in Excel and data management.
- Ability to lead and motivate a team.
- Results-oriented with a focus on continuous improvement.
- Excellent organizational and time-management skills.
- Strong attention to detail.
Preferred
- At least 2 years in a leadership position.
License/Certification/Registration Requirements
N/A
Ages of Patients Served
N/A
Ages of Patients Served
N/A
Salary Range:
$64.94 - $97.41 USD Hourly
The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.
Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)
An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.
Salary : $65 - $97
