What are the responsibilities and job description for the Technical Support Representative, Enterprise & Video Collaboration Job at El Cam position at El Camino Health?
Technical Support Representative, Enterprise & Video Collaboration
Technical Support Representative, Enterprise & Video Collaboration
Apply locations Offsite - Mexico time type Full time posted on Posted 4 Days Ago job requisition id 142148
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Job Summary
The Tech Support Representative is responsible for enthusiastically resolving technical support issues (mostly AV hardware and software, but some other products) from business customers and technical support escalations from Tier 1 team members.
Successful candidates will have a minimum of 3 years of remote AV technical support experience, combining industry knowledge, a strong customer service ethic with advanced technical skills. Experience supporting enterprise (or business-to-business) customers is a plus.
Primary Job Responsibilities
- Troubleshoot video conference (VC) system issues for customers via phone, email, and chat
- Resolve escalated support tickets from our Tier 1 support team
- Assist Tier 1 support team by providing guidance to resolve tickets without escalation
- Provide ad-hoc feedback about trends, new issues, and the voice of the customer
- In periods of low technical support volume, assist with related projects
- Suggest process improvements when you see opportunities and dissent when you don’t agree
Knowledge and Skills
Qualifications
Education
Across Logitech we empower collaboration and foster play. We help teams collaborate / learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at 1-510-713-4866 for assistance and we will get back to you as soon as possible.
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