What are the responsibilities and job description for the CALL CENTER SPECIALIST position at El Centro Regional Medical Center?
DEPARTMENT: ONCOLOGY #7190
POSITION SUMMARY:
Under general supervision, the Call Center Specialist is responsible for providing excellent customer service, registering new patients, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls. Completing registration, scheduling appointments and securing authorization and a physician’s order for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization, physician order, and referrals when scheduling appointments.
in compliance with the California Pay Transparency Act, El Centro Regional Medical Center (ECRMC) posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. ECRMC strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Full Time
POSITION SUMMARY:
Under general supervision, the Call Center Specialist is responsible for providing excellent customer service, registering new patients, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls. Completing registration, scheduling appointments and securing authorization and a physician’s order for scheduled services. Responsibilities emphasize on quality Customer Service. Completes registration for new patients in a timely and accurate manner and adheres to the established registration and scheduling protocols and standards. Ensures that patients have secured authorization, physician order, and referrals when scheduling appointments.
- High School Diploma or equivalent
- Medical Terminology (Preferred)
- On the job or equivalent training in admitting or call center procedures
- Ability to handle multi-line incoming customer calls, schedule appointments, and perform registration
in compliance with the California Pay Transparency Act, El Centro Regional Medical Center (ECRMC) posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. ECRMC strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer.
Full Time
Salary : $18 - $27
