What are the responsibilities and job description for the Call Center Retention Specialist position at Ultimate Staffing?
Position : Call Center Retention Specialist
Location : San Diego, CA
Pay Rate : $20 to $22 per hour
Schedule : Monday - Friday 7 : 30 AM to 4 PM
Responsibilities
Handle incoming phone calls and emails from existing customers
Implement retention efforts to retain business
Address objections related to account concerns
Resolve customer concerns in a timely manner with the appropriate follow-up
Accurately record information into CRM database
Prepare outgoing correspondence
Demonstrate high-level customer service and professionalism
Meet department call metrics and guidelines
Other duties as assigned
Requirements
3 years of related retention experience
Strong conflict resolution skills
Excellent communication skills
Previous experience using a CRM database preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $20 - $22
