What are the responsibilities and job description for the Director of People & Culture position at El Chorro Lodge?
Summary of Position :
This position will provide genuine, experienced and enthusiastic People & Culture / HR support (with some accounting and administrative responsibilities) to drive the culture and care of El Chorro, our iconic dining and event destination, while nurturing a positive, productive and evolving workplace on behalf of the General Manager, the El Chorro team, and Marc & Rose Hospitality.
Essential Functions :
People & Culture :
- Manages the recruitment, onboarding and processing of new hires; oversees and administrates our robust health and wellness benefits program.
- Fields and is responsive to questions from associates related to employment, workplace offerings, concerns and suggestions, and payroll related issues.
- Facilitates such P&C programs including, but not limited to, Trip Reduction, Recognition, Safety and On-Line compliance training.
- Monitors workplace safety protocols and handles WC incidences and reporting and facilitates FMLA / Personal LOA when necessary.
- Maintains associate files, including folders, certifications, background checks, electronic communication and I9 compliance.
- Engages eligible participants in health benefits and supports and promotes other company perks.
- Facilitates interactive dialogue and documentation of associate communications (progressive discipline / verbal / written / final warnings) as needed.
- Maintains a positive service culture through communication with associates via service energizers and associate recognition / appreciation.
- Coaches leaders and management on the various P&C related responsibilities, including but not limited to documentation procedures, regulatory compliance, and any additional HR related inquiries they may have.
- Advocates for associates’ well-being through policies and wellness programs.
- Completes employment verifications, unemployment claims, wage garnishments, etc.
- Maintains confidentiality and privacy for all associates while maintaining a professional relationship with leaders and associates.
- Processes terminations and conducts exit interviews when requested or deemed necessary.
- Assists managers in communications with associates regarding associate relations or performance issues.
Accounting :
1. Requests change orders from Bank.
2. Processes the Daily Cash Deposit.
3. Maintains Associate timecards (Paylocity) to ensure accuracy and prepare for payroll.
4. Administers sick / vacation / holiday pay.
5. Assists with and reviews payroll biweekly (Paylocity).
Qualifications :
Education : High School / GED required; Associates or College Degree preferred but not required
Certificates or Licenses : N / A
Experience : Minimum of 2 years in an office / accounting / HR / administrative role; preferably in a hospitality or Food & Beverage service environment.
Knowledge, Skills, and Abilities :
Personal Characteristics :
Working Conditions :
Attendance as scheduled is a critical element in all positions at El Chorro.
El Chorro’s leaders and associates believe each guest (internal and external) should be treated with respect, kindness, and professionalism. We believe that “Making Space for Genuine Hospitality” is our purpose, enticing our guests to return again and again. To be successful at El Chorro, associates must embrace our Purpose, Pillars and 21 Service Essentials. This includes being hands on and heartfelt, sincere and focused, collaborate and curious, and conscientious, possessing and demonstrating a high level of care and attention to internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property and company.
