Program Specialist

• Quality customer service and a compassionate and warm welcome to callers, visitors, and clients.
• Develops detailed knowledge of program requirements in order to conduct quality and accuracy reviews of paperwork, data entries, timesheets, and other documentation/systems.
• Ensures databases and other record systems are maintained and updated accurately and quickly.
• Maintains the “front office” space in the program assigned, ensuring the area is neat and welcoming for visitors. Monitor activities of space to help parents recognize when youth’s behaviors need redirecting and to manage noise levels.
• Maintains confidentiality regarding all client data, presenting issues, treatment progress, or other information the Program Specialist may come in contact with.
• Assists with Performance Measure tracking, data analysis, and reporting;
• Produces monthly reports and coordinates monthly billing with accounting staff.
• Completes audit files.
• Completes data training for new employees with the assistance of the Quality Coordinator or designee.
• Works in quality assurance processes with Quality Coordinator, Program Director, Division Director or designee.
• Prepares mock files for service providers and maintains records room.
• May assist with outreach, event coordination, and other tasks as assigned.
• Runs errands, such as delivering/picking up supplies, items for events, etc.
• Provides supporting documentation for audits.
• Maintains accurate historical records.
• Handles special administrative projects as well as overflow work from department and Center programs (taking minutes, meetings coordination, placing orders, etc.)
• Participates on the Performance and Quality Improvement processes in the agency.
• Adheres to accreditation standards (as developed), licensing standards, and other policies/regulations.
• Maintains the “front office” space in the program assigned, ensuring the area is neat and welcoming for visitors. It is always ready for daily operations within business hours and/or as the supervisor requests.  The schedule can be rearranged per the supervisor's request based on agency needs.
• Maintains confidentiality regarding all agency business and/or documentation.
• Other duties as assigned.

• Relate well to all kinds of people, inside and outside the organization; builds appropriate rapport; listen; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
• Manage tasks and responsibilities in a timely manner, ensuring consistency with deadlines, requirements for timely contacts with clients, and completion of various paperwork in accordance with schedules established by supervisor and/or policy.
• Pursue everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Motived by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. 
• Easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with others; builds rapport well; is a good listener.  
• Marshal resources to get things done; orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner; follows established process.
• Excellence among direct reports and subcontracting partners.
• A strong results orientation, openness to new ideas, and a proven ability to deliver a consistently high quality of service to external and internal work partners.
• Excellent written and verbal communication skills.

• A high school diploma or higher.
• Have relevant experience.
• Have a minimum of two years of relevant data entry experience.
• Ability to read, write, and speak Spanish and English is preferred.
• Exceptional computer skills, including proficiency in using the Microsoft Office Suite of business applications: Word, Excel, and PowerPoint.
• Good time management, organizational, and interpersonal skills, and ability to communicate effectively with individuals from all walks of life.
• Must have driver’s license, vehicle in safe operating condition, and maintain proof of current insurance at Texas minimum standards.
• Must be able and willing to travel for trainings/meetings/conferences.
• Must be able to walk, sit, stand, and lift and carry at least 25 pounds.

• The first responsibility of all El Paso Center for Children employees is to ensure the safety, welfare, and dignity of the youth and families the Center serves and to serve as positive role models for them.  All employees must exemplify the highest standards of professional and ethical conduct and abide by the Code of Conduct set forth in the Center’s Personnel Policies.

• Every program at the Center is community and client-centric. Working with diverse partners to meet the needs of families in our community demands flexibility. The scope of work is subject to change based on the team’s performance and the funder’s expectations and on agency/management strategic goals.  The flexibility needed in this role includes scheduling of meetings/events/activities, scheduling supervision sessions with staff, training, staff meetings, and out-of-town travel for training and/or grant requirements.

Salary : $15