Accessibility & Compliance Webmaster

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Job Summary

Are you passionate about making the digital world accessible to everyone? Do you have a keen eye for compliance and a drive to ensure web content meets the highest legal and accessibility standards? El Paso County is seeking an Accessibility & Compliance Webmaster to champion the integrity and accessibility of our online presence.

In this position, you’ll be the guardian of our digital compliance, ensuring all web content aligns with Federal, State, and Local laws, including ADA regulations and WCAG 2.0 guidelines. You’ll work closely with all departments and elected offices to maintain a secure, functional, and accessible website that serves our entire community.

Beyond compliance, you’ll be an educator and problem-solver, developing training programs for website editors, answering client inquiries, and troubleshooting digital accessibility challenges. As technology evolves, so will you – staying ahead of the latest trends to continuously enhance our digital platforms and provide the best experience for our users.

Join us in ensuring equal access to information for all while upholding the highest standards of web security and compliance. If you’re ready to make a difference in the digital space, we’d love to have you on our team!

This position participates in an on-call rotation, typically one to two weeks per month.

Hiring Range: : $80,000.00 - $85,000.00 annually

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm, subject to change.

Please be advised this position may close on or after 3/06/2025, without advance notice, should we receive a sufficient number of qualified applications.

Responsible for ensuring that all digital and web content for El Paso County is compliant with Federal, State, and Local laws, policies, and procedures and adheres to Website Content Accessibility Guidelines (WCAG) 2.0. This includes ensuring that website content can be navigated and accessed by people who use screen readers or other assistive technology. Works closely with the Digital, Strategy, and Technology (DST) and Facilities & Strategic Infrastructure Management (FSIM) Departments to ensure the website is secure and functioning properly and in compliance with the Americans Disability Act (ADA). Develops and provides training to website editors and administrators, answers questions from clients, and troubleshoots any issues that arise. Responsible for staying up to date with new web technologies and trends to provide the best experience for our customers.

Essential Duties/Responsibilities

• Identifies and collaborates with various internal and external stakeholders to create and maintain workflow guidelines to ensure that web accessibility is considered in all relevant organizational policies and procedures.
• Develops, documents, implements, and maintains County-wide policies and procedures for website and digital assets, including website accessibility and ADA compliance; helps to ensure compliance with established policies and procedures.
• Serves as the primary point of contact for website and identified digital assets questions, projects, redesigns, and related items. Collaborates with DST to field incoming tickets to resolve issues relating to the website/digital assets throughout the organization.
• Collaborates with other departments as appropriate to develop metrics for reviewing and evaluating website and digital assets for accessibility and ADA compliance. Conducts testing of web content and applications for compliance with WCAG 2.0. Recommends changes to existing designs or suggests new designs that are more accessible to all users.
• Develops and provides training to web developers, designers, and content creators on web accessibility best practices, policies, and procedures to ensure ADA accessibility and compliance.
• Works closely with website editors and administrators to guide, design, develop, implement, update, and maintain appropriate portions of the County website for accessibility. In conjunction with DST, helps train departmental representatives to update their respective portion of the website.
• Participates in design and accessibility reviews, drafting accessibility requirements for new features, and generally helping cross-capability team members ensure compliance with WCAG 2.0.
• Collaborates with website editors and administrators to create web pages that are accessible, visually appealing, engaging, and in line with the brand’s tone and voice. Ensures a consistent look and feel across the website and digital assets.
• Coordinates with DST and other departments to review software programs and adaptive technologies to ensure products and services sufficiently accessibility and ADA compliance. Researches and recommends access/adaptive technology or other alternative solutions that meet ADA regulations and requirements.
• Monitors changes to laws related to digital accessibility and other compliance regulations. Analyzes the effects of any changes and makes recommendations to County staff. Serves as the subject matter expert in evolving industry guidelines and digital standards and how they impact content authoring, content production, and delivery methods.
• Performs other duties as required.
  
  
  

Supervision Exercised: This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.

Supervision Received: Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of WCAG 2.0 accessibility standards and guidelines.
• Knowledge of disability law, including the Americans with Disabilities Act (ADA), Section 504 and 508 of the Rehabilitation Act.
• Knowledge of website industry best practices and standards, including website accessibility plans, responsive design, and user experience (UX).
• Knowledge of basic composition and page layout, plus art and presentation packages such as Adobe Photoshop, Illustrator, Flash, or QuarkXPress.
• Knowledge of programming techniques and the ability to use web development languages.
• Ability to create web graphics such as banner ads and icons; ability to manage multimedia plug-ins as and live streaming programs.
• Skilled in training and presentation.
• Excellent communication, problem-solving, and analytical skills.
• Ability to communicate and work effectively with co-workers, other County personnel, Elected Officials, other agencies, and the public. Ability to provide excellent customer service.
• Must possess excellent attention to detail, initiative, time and project management, and organizational skills.
• Must be able to work independently and in a team environment with minimal supervision.
• Maintain regular and punctual attendance.
  
  
  

Required Education & Experience

• Bachelor's degree with major coursework in computer science, management information systems, instructional technology, business administration, or related programs.
• Four years of related professional experience may substitute for the required degree.
• Two years of experience in website maintenance, administration, and/or design.
• Two years of experience with WCAG 2.0 accessibility standards and guidelines or related field, including developing and implementing company website compliance and accommodation programs.

Preferred Education & Experience

• Experience with accessibility audit and quality assurance tools, processes, and assistive technologies.
  
  
  

Licenses/Certificates

• Must possess and maintain a valid driver’s license.
  
  
  

Pre-Employment Requirements

• Must pass conditional post offer background investigation, motor vehicle record check, and drug screen.
  
  
  

Work Conditions

Duties are primarily performed in an office and remote work environment dependent upon Department discretion and business needs; some travel may be required. This position requires the flexibility of being available twenty-four hours a day, seven days a week dependent of business need.

The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

VISION

El Paso County will be a trusted regional leader known for excellence in county service delivery.

PURPOSE

We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

El Paso County is an E-Verify and Equal Opportunity Employer.

El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.