Training Coordinator

Posting Time:

This posting will remain open until February 28th, 2025 @ 4:00pm MST.

Are you passionate about Emergency 9-1-1 Services and ready to bring your expertise to the El Paso-Teller County 9-1-1 Authority?  We are seeking an individual who thrives in a fast-paced environment and is eager to collaborate with a diverse and talented team.

Why You Will Love Working with Us:

• A culture that encourages creativity, autonomy, and growth.
• Full benefit package options that include health, dental, vision, life, vacation buy program, 401K, HSA with generous employer contribution, Colorado Public Employees Retirement Association (PERA) participation.
• Competitive salary and benefits that reflect your skills and dedication.
• Opportunities for continuous learning and professional development.
• A team that values collaboration, passion, and integrity.

Position Summary:

The ideal candidate will be a proactive self-starter who takes initiative and drives results.  The candidate will be responsible for coordinating activities related to training, continuing education, and protocol compliance for the Quality Assurance (QA) & Training team in support of the Public Safety Answering Points (PSAPs) within El Paso and Teller Counties.

What You Will Do:

• Coordinate activities related to training.
• Customize content to meet the needs of adult learners.
• Develop in-service training specifically for the QA & Training team.
• Queue the Queue for all PSAP non-compliant calls.
• Record and maintain meeting minutes for Q alignment and DRC/DSC meetings.
• Draft and submit Proposals for Change (PFC) to the Academy
• Provide Quality Assurance feedback using Protocol Compliance reports as needed.
• Oversee and assign Q-Calibration cases to team members.
• Instruct applicable certification courses.
• Stay updated on industry trends and new training techniques to enhance the learning experience.

 Key Knowledge, Skills, Abilities & Qualifications:

• Principles and practices of the approved medical, fire, and police protocols. 
• Adult learning principles and methodologies. 
• 911 call-taking policies and procedures for police, fire, and medical. 
• Quality assurance and improvement principles and practices. 
• Create, customize, and present training materials that are clear, engaging, and relevant.
• Instruct public safety dispatching principles of police, fire, and medical protocols. 
• Speak confidently in public. 
• Write clear and concise policy and work instructions. 
• Coordinate and operate effective quality assurance and quality improvement programs. 
• Ability to deal effectively with various individuals under stressful situations and perform multiple tasks simultaneously. 

Education:

• High school diploma or General Education Development (GED) required.
• One (1) year of coursework from an accredited college or university focusing on education, communication, management, business management, or another related field is required. 

Education and Experience Equivalency:

• One year of relevant work experience may be substituted for one year of required education.

Experience:

At least 4 to 6 years working in an emergency communication center or in quality assurance using the current IAED protocol system with at least 1 to 2 of those years having experience in training and facilitating adult learners in a professional setting.

Certifications and Licenses:

Must possess or be able to acquire the following certifications and/or licenses.

• Possession of a Q.A. certification is required.
• ETC Instructor Certification is required within 3 months of the date of hire. 
• Possession of, or ability to obtain, a nationally recognized Cardiopulmonary Resuscitation (CPR) certification is required within 3 months of the date of hire.
• ProQA Instructor Certification (EMD, EFD, EPD) is required upon availability of course.
• Bob Pike Professional Trainer Certification is required upon availability of course.
• Communications Training Officer (CTO) is preferred.

Specialized Computer Equipment and Software:

ProQA, Microsoft Office Suite, Aqua, Equature, YouTube, Facebook, Canva and other creative design and educational software.

Requirements:

Must pass a driving record (M.V.R), drug screen, reference, and criminal history background check before starting employment.

Salary : $81,667 - $89,833