Eligibility Specialist - Congress - Case Management

Eligibility Specialist - Congress - Case Management

Congress-Robert Gomez Health Center, 839 W. Congress St., Tucson, Arizona, United States of America Req #6206 Saturday, November 16, 2024

Schedule : Monday - Friday 8AM-5PM evening rotations mandatory

Pay Range : $16.50 - $22.10 Depending on Experience

JOB PURPOSE : The Eligibility Specialist is responsible for performing administrative duties and processing which include the determination of eligibility for services and application assistor in support of El Rio Health Center services and its varied operations. The incumbent in this position will possess and demonstrate an advanced and comprehensive understanding of community, government, and private social services / agencies and programs; serves as an informational resource to clients and staff members. This includes eligibility requirements and procedures to effectively support the recruitment, registration, enrollment, and retention of consumers to the ACA Marketplace, AHCCCS, or discount programs; as well as referrals to social services or agencies.

An Eligibility Specialist works with intermittent supervision and review, and any work problems involving departures from standard policies, interpretations, or procedures are reviewed with the supervisor, or applicable agency representative for resolution.

Essential Job Functions :

• Performs all assigned tasks, responsibilities, and assignments supporting departmental operations within established periods; meeting established rates of performance for the quality and quantity of work for the position; and demonstrating the highest levels of professionalism, quality, efficiency, and accuracy in the employee’s job performance that exhibits the highest standards of excellence.
• Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, and Service Excellence requirements with all consumers, patients, visitors, employees, and internal / external clients or representatives.
• Maintains at all times employee and / or patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring compliance with all HIPAA and corporate compliance standards, as well as accepted human resources confidentiality standards.
• Gains and maintains a comprehensive and advanced knowledge, skills, and expertise on governmental and private healthcare programs, such as :
• Affordable Care Act, Healthy Arizona Plus, Sliding Fee Scale, etc.
• Performs ongoing investigative research in order to provide informational summaries and training on governmental and private healthcare programs.
• Serves as trainer and mentor to new and existing staff members on regulatory changes.
• Facilitates annual refresher or recertification training on the Affordable Care Act and other governmental or private healthcare programs.
• Participates in the review and development process of department operational policies and procedures.
• Provides recommendations on operational functions and process improvement or enhancement.
• Fulfills and performs all of the functions, duties, and responsibilities of an Eligibility Assistant.
• Provides timely and accurate scheduled or ad hoc reporting to internal / external departments or representatives, such as :
• Performs client eligibility status look up
• Provides system generated reports
• Performs data collection on outreach and operational activity
• Gains and maintains the knowledge, understanding, and skills to complete assigned administrative and clerical duties, tasks, and assignments working with program operating systems, programs, and / or business software, such as :
• Gains and maintains all training requirements and certifications necessary for eligibility and enrollment processing; and to serve as a Certified Application Counselor for the Affordable Care Act;
• Supports and assists consumers with public access and enrollment to HEAPlus and ACA Marketplace applications utilizing web based systems and software.
• Generates and distributes reports, summary information, and correspondence for the program for internal / external clients or representatives; as well as assisting with data entry of information and content into program systems, software, or spreadsheets for effective operational use and reporting.
• Supports and assists consumers by providing explanations, enrollment assistance, and information on eligibility options and requirements for programs such as : Medicaid (AHCCCS), ACA Marketplace.
• Demonstrates an exceptional level of customer service; answering and responding to all incoming calls, emails, and inquiries in a timely and effective manner; responding to requests for support providing information and solutions in response to inquiries; resolving technical inquiries or complaints.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all Joint Commission Accreditation standards and reporting requirements applicable to an Eligibility Specialist.
• Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with employees, internal / external clients or representatives, patients, or visitors, successfully conveying and exchanging information in a positive manner.
• As a team player demonstrates self-initiative by being aware of the work environment in order to assist co-workers and others while maintaining and enhancing a respectful and positive attitude in the work environment. Serving at all times as a positive and effective employee.
• Participates in a learning environment by being willing to teach other employees, providing new skills and knowledge that will enhance and improve the quality of service provided to consumers, as well as all internal / external clients or representatives.
• Serve as a contact point and liaison to internal departments and staff for problem-solving and in-service training related to eligibility services.
• Facilitates internal and external informational presentations to community groups or individuals on Affordable Care Act, AHCCCS, and other eligibility services.
• Performs public speaking on eligibility services to large and small groups in informal or formal settings.
• Creates presentations and materials that will meet the Center for Medicare / Medicaid Systems (CMS) guidelines and approval.
• Supports El Rio Health by participating in community events that promote good health and which contribute to a broader awareness and understanding of the governmental and private healthcare programs or services available to the community.
• Completes administrative processing of operational activity into program systems or spreadsheets to support effective and timely.

Minimum Education and Experience :

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations :

Preferred Education, Experience, Skills, Abilities :

El Rio Health is a diverse and inclusive organization. We are invested in helping you and your family Create Tomorrow.

Salary : $17 - $22