What are the responsibilities and job description for the Desktop Support Technician II On-site - REF2687A position at Elbit Systems of America?
The Desktop Support Technician Level II is to maintain and monitor enduser workstation and productivity
on local area network while also performing a variety of maintenance software installation enduser
support and training tasks to ensure workstations and networks are within company standards.
Responsibilities and Tasks in order of priority to be successful :
Displays knowledge of technology fundamentals needed for technician role.
Provide primary secondary and tertiary support for users of desktop computers and peripherals.
Provide primary support for client computer access to network resources.
Analyze support and resolve customer technical issues including malfunctions or issues with
system applications data communications email remote access and software and hardware
peripherals associated with the desktop.
Install configure and maintain computer hardware peripherals and applications consistent with IT
standards and processes.
Coordinate issues and solutions with other IT support personnel and users.
Respond to user issues in a timely and effective manner.
Work as a member of a team and provide offhours support when required.
Available to work OnCall after hours on a scheduled rotation.
Available as needed to go onsite after work hours at the Elbit America facility to assist resolution
of IT outages or other ITrelated tasks.
Use tracking system to document issues and resolutions.
Ensure compliance with established company security policies and accepted risk impact to the
business.
Maintain configuration management documentation.
Perform system or network administrative functions (review of system logs backup activity etc..
Provide remote support throughout U.S. and other Elbit Systems worldwide locations as needed.
Qualifications :
Education Experience & License or Certification :
Associate or Bachelors degree or equivalent combination of education and related experience.
Functional (Using Skill Set) : 35 years
Highly organized selfstarter with strong capacity for critical thinking engagement and responsive
communication
Thrive in fastpaced environment yet be patient at explaining technical issues to customers
Exceptional customer support and communication skills verbal and written
Excellent attention to detail and committed to following tasks through to completion
Ability to multitask in a fastpaced environment with competing priorities
Working knowledge of PC hardware network printing and troubleshooting
Experience working in a support request ticketing system and managing / prioritizing workload and
multiple support requests a plus
Experience supporting Windows OS 7 / 10 / 11 Desktops and MS Office Suite of products
Skills and Abilities :
Knowledge of Android and iOS mobile applications a plus
Knowledge of audio / video equipment for conference rooms a plus
Knowledge of Azure / Intune cloud environments a plus
Experience working in a manufacturing environment a plus
Possible short term 2nd shift work
Additional Information :
Here Are Some of the Great Benefits We Offer :
- Most locations offer a 9 / 80 schedule providing every other Friday off
- Competitive compensation & 401k program to plan for your future
- Robust medical dental vision & disability coverage with qualified wellness discounts
- Basic Life Insurance and Additional Life & AD&D Insurances are available
- Flexible Vacation & PTO
- Paid Parental Leave
- Generous Employee Referral Program
- Voluntary Benefits Available : Longer Term Care Legal Identify Theft Pet Insurance and many more options
- Voluntary Tricare Supplement available for military retirees
It has been and will continue to be the policy of Elbit Systems of America to recruit hire train and promote into all job levels based solely upon jobrelated qualifications without regard to race color religion creed age sex national origin gender identity or expression sexual orientation disability marital status veteran or military status genetics or citizenship status.
EEO STATEMENT :
Elbit Systems of America is proud to be an Equal Opportunity Employer of Minorities / Females / Protected Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity. Your information will be kept confidential according to EEO guidelines.
ACCESSIBILITY :
Elbit Systems of America is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please email .
LIAZ1
onsite
Remote Work : Employment Type :
Fulltime
Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Experience : years
Vacancy : 1
