Professional Services Manager

We are looking for a qualified professional to join our team, whose mission is to deploy and configure our Ticketing Platform, to deliver ticketing operations for high-visibility world-class events, and to foster the adoption of our solution.

We are the provider of the FIFA Club WC in 2025 and FIFA World Cup in 2026!

Your role

• Develop a detailed technical and functional understanding of SECUTIX S-360 Ticketing and Engagement, S-MOBILE Digital Wallet, and S-PAY payment processing.
• Develop detailed user requirements, identify system constraints, and coordinate solutions with solution architects, project managers, and document technical designs.
• Analyze and document business process flows, functional and performance requirements, and system architecture.
• Plan and coordinate the deployment of our solutions according to standard process and tools, monitor all activities.
• Maintain and update project documentation, including project baselines, project plans, and SOWs.
• Lead requirements analysis, system design, systems testing, and documentation activities for Ticketing, Engagement, Digital Wallet, and Payment Processing implementation projects.
• Lead and coordinate testing activities, including system testing, user acceptance testing, and system training.
• Ensure that projects are delivered on-time, within scope, quality, and budget.
• Coordinate internal resources and third parties / partners for the flawless execution of projects.
• Organize and lead project committees.
• Report and escalate to management as needed.
• Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required.
• Provide technical, functional, and business expertise to support users in SECUTIX S-360 Ticketing and Engagement, S-Mobile Digital Wallet, and S-Pay payment processing.
• Involvement in presales activities (demonstration, functional requirements analysis, …).

Our offer

Your profile

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