What are the responsibilities and job description for the Professional Services Manager position at Elcacloudservices?
SECUTIX is the market leader in advanced digital ticketing solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
FAN4LIFE is a new full-service ticketing operating model, providing customers with turn-key ticketing solutions for major sports events, tournaments, and live entertainment venues. FAN4LIFE delivers ticketing events across Europe, using SECUTIX technology. We provide advisory services, ticketing sales and fulfilment services, onsite support, and fan care.
Mission and Responsibilities
As a Service Manager in the FAN4LIFE team, you’ll be responsible for the following activities :
- Acting as a principal point of contact for key Clients at a senior level throughout the life of the projects : Building excellent relationships with Clients and contributing to outstanding Client satisfaction.
- Providing advisory services relating to ticketing sales and fulfilment strategies for major events : Helping Clients to develop and implement current and future business strategies.
- Acquiring an in-depth knowledge of SECUTIX technology to provide relevant advice to FAN4LIFE Clients
- Planning and coordinating the deployment of the SECUTIX platform according to standard FAN4LIFE processes and tools. Delivering projects and tasks on-time, within scope, to quality and budget.
- Organizing and leading business and technical workshops to understand Client needs and goals.
- Coordinating internal resources and third parties / partners for the flawless execution of projects. Ensuring regular, structured internal team meetings are held, setting clear actions, goals, and targets for the team.
- Co-ordinating client event support, both on-site and remotely, during major on-sales and match days.
- Organizing and leading project review boards and workshops
- Performing risk and issue management to minimize project risks; proposing and implementing appropriate remedial actions when required
- Reporting and escalating to management as needed
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