AlmaVia of San Rafael - Sales Counselor

AlmaVia of San Rafael 

An Elder Care Alliance Community 

Actual pay decision based on factors including experience, skills and training 

$33.65-$36.65/ Hourly 

Do you thrive in an environment where meaningful work happens every day? Do you want to make a difference in the lives of older adults?  

AlmaVia of San Rafael is an enriching assisted living and memory care community in the heart of Marin, part of the Elder Care Alliance family. We provide exceptional, person-centered care that enhances the quality of life for our residents.  

Our Culture of Excellence is built on a foundation of respect, integrity, and a commitment to the well-being of both our residents and our team members. We foster a collaborative and supportive environment where innovation and compassion drive everything we do.  

About This Career Opportunity

 The Sales Counselor is responsible for successful execution of sales to meet or exceed all sales and occupancy goals. Additionally, the Sales Counselor is responsible for driving traffic to the community through referral development, networking, and events. The Sales Counselor is responsible for representing the community to prospective residents. The Counselor manages the occupancy process from the first inquiry to the receipt of deposit to move-in with respect to the representation, negotiation, and promotion of the community to that individual.

The Sales Counselor also joins networking groups and seeks opportunities to present and host events in the local market to create a strong presence for the community.

Responsibilities

• Develop relationships with all prospects and their families, manages visits/tours for interested inquiries. Works with prospective residents, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community.
• Maintains relationships with future residents through timely follow up. Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours, and home visit activities as appropriate.
• Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor, and accurate documentation of all contact. Maintains confidentiality of all pertinent residents’ information to assure all rights are protected. Follows the move in protocols and assembles and maintains the resident paperwork in proper order.
• Effectively communicates with all the community stakeholders during the move in process. Ensures that the move in is a smooth process for the new residents and their family.
• Manages the occupancy process from first inquiry to receipt of deposit to move-in with respect to the representation, negotiation, and promotion of the community to that individual.
• Manages the database management system in such a way that information is thorough and complete and follows prescribed process.
• Represents and promotes the community to the larger community through special promotional events, prospective resident seminars, distribution of materials, and presentations. Participates in the development of special events on-site.
• Develops a working Circle of Influence of referral sources who will refer to the community on a regular basis.
• Provides the Executive Director with marketing planning information about opportunities or challenges to be used in the development of strategies for maintaining optimal occupancy levels.
• Fully understand and articulately represents all documents related to residency, including RA, DS, etc.
• Staff at the office during established hours of operation, which may include evenings and weekends.
• Performs other duties and responsibilities as assigned. 
  

Qualifications

Position Requirements

• At least 18 years of age.
• Cleared Criminal Record clearance through the Department of Social Services prior to presence in the community.
• Health screening and TB test results not older than 6 months.
• Current First Aid Training and Certifications as per Title 22.
  
• Bachelor’s degree in Marketing, Business or related field or a minimum of three years’ experience in the human services field specifically in the programs and services for older people is preferred.
• Education in business, marketing, or public relations required. At least two years in comparable marketing and sales experience. 
• Working knowledge of regulatory guidelines for Residential Facilities. Proven sales experience in the service industry.
• Ability to create balanced sales calls and set next steps.
• Refined computer skills with experience using Word and Excel. Experience with contact database management.

Skills and Attributes

• Sensitivity and knowledge of working with older adults and the aging process.
• Ability to identify need, develop, and manage programs and systems simultaneously. 
• Knowledge about dementia highly desirable.
• Excellent written and verbal communication skills. 
• Knowledge of aging process and implications of aging in a social setting. 
• Must understand health care environment and the medical context for older adults.
• Ability to communicate professionally with residents, families, peers and employees in a multi-cultural environment.
  
• Able to maintain effective working relationships, communicating clearly and appropriately with  employees, family members and visitors.
• Strong interpersonal skills and demonstrated sales skills and abilities.
• Ability to prioritize and manage a variety of projects simultaneously.
• Ability to work independently with self-discipline and self-motivation.
• Ability to schedule tasks effectively to meet strict deadlines.
• Ability to handle multiple demands in a courteous and organized manner.
• Ability to be creative and flexible in executing multi-faceted problem solving.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Able to provide and receive constructive feedback.

Compensation and Benefits

We offer competitive *pay and phenomenal benefits. Subject to eligibility requirements benefits include:

• Generous Paid Time Off
• Paid holidays
• Retirement plans
• Comprehensive medical, dental & vision plans
• Flexible spending
• Tuition Reimbursement to promote your career advancement.
• much more

“Equal Employment Opportunity/M/F/disability/protected veteran status”

Salary : $34 - $37