What are the responsibilities and job description for the Patient Account Specialist position at Electra Hospital District?
WHY EHD?
PEOPLE FIRST
Our staff is our most valued asset. Electra Hospital District operates ten businesses that work as a team to provide complete continuity of care for our patients. We know that people make the difference and consider our team members the best in the business.
BENEFITS & COMPENSATION
It takes the best of the best to provide superior patient care. Our employees make a difference in our quality care, and we reward them for their dedication. We offer competitive, market-driven compensation and benefit plans.
CULTURE & SUPPORT
We believe that the best patient care comes from happy employees. At Electra Hospital District, we strive to create a family culture with open lines of communication. A dedicated employee appreciation committee provides year-round fun at all our locations.
JOB SUMMARY:
Greet and assist patients, provide exceptional customer service in person and over the phone. Ensure that all patient information, appointments, and follow-ups are accurate, complete, and timely. Collects co-pay and patient payments.
ESSENTIAL JOB FUNCTIONS:
- Communicate and treat patients in a professional, honest, fair, and respectful manner at all times.
- Maintain HIPAA required and all other confidentiality while working with confidential matters on a daily basis.
- Collect payments from patients for processing.
- Explain to patients’ terms for repayment structures, payment policies, and insurance coverage.
- Answer any questions patients may have about their account.
- Enter payer information into established software system accurately and completely.
- Manage various types of paperwork and other clerical duties.
- Input daily deposits.
- Open the mail to gather checks for the daily deposits.
- Distribute mail to appropriate departments.
- Create and send out collection letters.
- Retrieve ERA for daily deposits and deliver information to Accounts Payable.
- Resolve any issues regarding the patient’s account.
- Document insurance information, personal information, payment methods, and other important patient information accurately and appropriately communicate that information.
- Retrieve status information from payer websites.
- Communicate with third party payers to obtain current account status information.
- Process insurance claims and bill patients for healthcare services.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Accounting: 1 year (Preferred)
- Medical billing: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Work Location: In person