Key Account Program Manager

Location: Norfolk, VA

Who we are and why we are successful:

The Electrical Equipment Company (EECO) is not your average industrial full-line electrical distributor. We are a passionate, customer-centered service organization crazy about building a better tomorrow by serving the manufacturing plants, machine builders, and construction teams that make our communities strong.

We are committed to placing people and their ideas before products, solving problems, and helping our community realize its full potential. To achieve this, we are looking for talented people who want to make a positive difference.

Who we are looking for:

The Key Account Program Manager is responsible for leading and enhancing EECO's Vendor Managed Inventory (VMI) program for a specific customer located in Virginia Beach, VA. This position will primarily be onsite at the customer's location and occasionally work from EECO's Norfolk facility. This role combines elements of storeroom management, exceptional customer service, and strong relationships with both customers and vendors.

The Key Account Program Manager will support and grow EECO's Storeroom Program, developing better methods for managing critical MRO (Maintenance, Repair, and Operations) parts. Additionally, this role will serve as the primary contact for this key customer, managing all aspects of EECO's inventory to enhance customer satisfaction and support the customer's production needs.

Responsibilities:

• Understand customer manufacturing schedules and ensure fulfillment.
• Maintain accurate Customer Inventory Master Sheets, utilizing inventory management software tools.
• Enter orders to fulfill mix/max requirements.
• Conduct counts and maintain required min/max stock levels.
• Implement, organize, and maintain customer storeroom in accordance with Scope of Work and cleanliness expectations.
• Work closely with the Customer Success Team on continuous improvement activities.
• Create and set up bin labels on required cadence.
• Build productive relationships with the customer to improve storeroom management.
• Develop storeroom growth plans to identify, understand influences, demonstrate advantages, and convert product lines serviced by competitors in existing EECO storeroom programs.
• Identify and resolve issues, coordinating with the Key Account Manager (KAM) and other internal teams as needed.
• Identify and communicate sales opportunities to the KAM when applicable.
• Proactively manage pricing agreements and customer pricing files to maximize gross profit and notify the customer of any pricing changes.

Desired Skills & Qualifications:

• Associate, bachelor's degree, or equivalent experience.
• At least 2 years of experience in sales, operations, procurement, or industrial environments.
• Proven examples of teamwork, critical thinking and attention to detail.
• Basic knowledge of common electrical components and concepts preferred.
• Possess inter-personal skills necessary to build relationships.
• Possess strong process and organizational skills.
• Committed to self-improvement and learning.
• Proficient in MS Office (Word, Excel, Outlook)
• Knowledge of inventory management software/ERP preferred.
• Ability to provide transportation between locations in Virginia Beach and Norfolk, VA in compliance with EECO's vehicle policies.
• Ability to lift and move product as needed, up to 40-50 lbs. PPE will be required.

Important legal notice

EECO offers a competitive compensation and benefit program. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.