ERS - Program Manager - Service Order Process - Westerville

JOB DESCRIPTION

P OSITION SUMMARY

This role will help facilitate the contract and order entry process by assisting the sales team navigate through stages of a project lifecycle: PO/contract review/approval, supply chain/subcontractor support, order entry into the ERP system. It will be driving and facilitating contract and compliance reviews (establishing workflows to increase throughput efficiency on these reviews), establishing and documenting KPI performance across required support functions, and assisting in management/record keeping of Master Service Agreements. This role will be the liaison for sales to all compliance related items, and it is integral to improving the overall efficiency of contract management and order entry.

RESPONSIBILITIES

• ​ Contract Review and Management
  • Develop and implement workflows to drive more effective and timely contract reviews. Document these processes and train the internal stakeholders (i.e.sales, business admins etc) on them
  • Draft, negotiate, and manage a high volume of service contracts (including MSA’s, Vendor/Subcontractor agreements, and other various agreements required for the business)
• Perform initial triage on contract submittals to drive additional review from the required internal stakeholders
  • Perform contract reviews on small, flow orders to significantly improve flow order turnaround times
• ​Facilitate Master Service Contracts with customers
  • Create workflows to manage this database effectively allowing for timely renewal of expiring agreements 
  • Coordinate with sales initiating these Master Service Agreements
• ​Facilitate the overall pipeline management regarding status for contracts in review. Provide up to date information on status and own the process from receipt of contract for review to the initiation of order entry
• Represent the business’ interests in the development of future systems developed by shared services that  support service contract review and processing (Business Subject Matter Expert on these systems)
• ​Collaboration
• ​Develop relationships with internal stakeholders to improve timeline from contract receipt to order entry. Internal stakeholders include:
  • Sales
  • Legal
  • Credit
  • Risk Management
  • Compliance
  • Cyber-security
  • Order Entry
• Work closely with these internal stakeholders to create and implement ideas driving continuous improvement
• Create workflows, systems, and processes to expedite overall turnaround times
• Build internal relationships with the above stakeholders to create a positive work environment
• ​ ​Communication
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• Provide timely communication to management regarding challenges associated with the contract management/order entry process
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• Create and provide training material to the necessary sales and shared services support staff around contract management/order entry workflows 
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• Work with executive management to determine key KPI metrics, provide periodic documentation on performance of these KPI’s, and communicate challenges and improvement opportunities from these KPI’s
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• ork as necessary to provide written and phone communication with external customers as required to communicate contractual roadblocks and drive towards ultimate resolution

OMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: 

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• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. 
​
• Interpersonal Savvy - Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse tension. 
​L
• istening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. 
Or
• ganization – Is very organized, can establish and maintain processes and tools to manage and improve the overall processing of reviewing service sales contracts, completion of order entry, and master service agreement facilitation and coordination
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• egotiating – Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly. 
​T
• ime Management – Uses his/her time effectively and efficiently; sets priorities; values time; separates the critical few from the trivial many and concentrates his/her efforts accordingly. 
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ALIFICATIONS T

perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. E

ucation and/or Experience ·

Bachelor’s degree required, Paralegal certification is a plus ·

5 years of sales contract review experience required with some negotiation experience preferred ·

Ability to work collaboratively in a team environment and communicate effectively with internal and external stakeholders ·

Proficiency in Microsoft Office Suite with experience using tools that track contract negotiation lifecycle preferred (such as Smartsheet, Sharepoint, PowerBI, etc.) ·

Strong attention to detail, with excellent organizational and time management skills required ·

Process oriented individual with a continuous improvement mindset ·

Ability to travel 10-25% T

e successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.   O

R CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion. O

R STRATEGIC PRIORITIES

Cu
• stomer Focus
Op
• erational Excellence
Hi
• gh-Performance Culture
In
• novation
Fi
• nancial Strength
O

R BEHAVIORS

Ow
• n It
Ac
• t With Urgency
Fo
• ster a Customer-First Mindset
Th
• ink Big and Execute
Le
• ad by Example
Dr
• ive Continuous Improvement
Le
• arn and Seek Out Development
A

Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. V

rtiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to  help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers W

rk Authorization N

calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.