What are the responsibilities and job description for the Healthcare Systems Trainer position at Electrocom?
Job Description
Job Description
Job Title : Healthcare Systems Trainer
Company : Electrocom
Brief Description
The purpose of the Healthcare Systems Trainer (HST) is the successful implementation and training of hardware and software systems provided and sold by Electrocom. This position will require the ability to interface with customer staff (end-users), and Electrocom technical and project management personnel and other vendor technology representatives to coordinate and present training curriculum and relay technical information on system configurations based on user’s needs. Typical system implementations utilize a four-step approach to system design / training; conducting a needs analysis, providing end-user training, supporting system go-live, and conducting a post go-live system assessment. They may also act as a resource to the sales personnel to help define project needs, define customer requirements and provide application support in the presale, project implementation and post-sale follow-up. The HST’s duties include making sure all company policies and procedures are followed. System configurations are according to manufacturer’s recommendations, programming according to the scope of work and specification, are the major responsibilities of this position.
Role and Responsibilities
- Train customers (end users) on the use of Nurse Call related equipment installed by Electrocom at customer’s location
- Review system installation configuration and confirm facility layout
- Contact customers to arrange all trainings / meetings
- Confirm training location, times, accommodations, equipment needs including programming of product demonstration units when applicable
- Work closely with the Healthcare Director to assess customer needs and expectations from systems purchased from Electrocom
- Work closely with the assigned service and installation technicians to assure proper system configuration per needs assessment
- Customer support – answer questions from customers, referring calls to technical staff when necessary
- Ensure that customer service procedures are understood
- Presents Electrocom image to the community in a positive manner
- Provide timely responses to internal and external customer queries
- Locate appropriate company resource to assist customers when needed
Administrative responsibilities include, but are not limited to :
Education & Experience
Qualifications and SKILLS
PHYSICAL REQUIREMENTS :
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel and reach with hands and arms both above and below shoulders. The employee will be required to bend at knees and forward bending at waist. The employee is also required to stand, walk, and talk or hear. The employee must regularly lift, carry and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.
WORK ENVIRONMENT :
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, dust, height hazard, and electrical hazards. The noise level in the work environment is usually moderate.
Company Description
Electrocom was established in 1946 as the “W.D. Lasater Company” by the late W.D. “Dale” Lasater, a WWII veteran, interested in the then fledgling communication industry. The primary focus of the company was industrial, institutional / school, and healthcare communication systems. In 1972, Electrocom was purchased from Dale Lasater by two employees, David Moore and Everett Starkenburg. In 1984, David Moore became sole proprietor and was sole owner of Electrocom until 2014 when Electrocom was purchased by three employees, Dan Crabtree, Ben Swerk, and Matt Wright.
In 2008, Rauland-Borg certified Electrocom as a Stellar Partner, signifying Electrocom’s commitment to quality and customer service in the market it serves. Electrocom maintains this status by following a “Standard of Excellence” along with processes and procedures unparalleled by any other Communication Contractor in the Northwest.
Electrocom supports our clients by providing solutions that balance industry-leading technology and services. This is accomplished by making sure all of our Account Managers, Account Reps, CSR’s, Project Managers, Integration Specialist, and Technicians maintain the latest industry training and proper licenses.
Electrocom’s commitment to providing a high level of customer service, quality products, and installations has continued for close to 70 years. We have an average employee tenure of 15 years, and our technicians are excited to learn about and implement the latest advances in communication technology. It is for these reasons Electrocom is the leader of Communication Systems in the Education and Healthcare Markets in Western Washington.
Company Description
Electrocom was established in 1946 as the “W.D. Lasater Company” by the late W.D. “Dale” Lasater, a WWII veteran, interested in the then fledgling communication industry. The primary focus of the company was industrial, institutional / school, and healthcare communication systems. In 1972, Electrocom was purchased from Dale Lasater by two employees, David Moore and Everett Starkenburg. In 1984, David Moore became sole proprietor and was sole owner of Electrocom until 2014 when Electrocom was purchased by three employees, Dan Crabtree, Ben Swerk, and Matt Wright. In 2008, Rauland-Borg certified Electrocom as a Stellar Partner, signifying Electrocom’s commitment to quality and customer service in the market it serves. Electrocom maintains this status by following a “Standard of Excellence” along with processes and procedures unparalleled by any other Communication Contractor in the Northwest. Electrocom supports our clients by providing solutions that balance industry-leading technology and services. This is accomplished by making sure all of our Account Managers, Account Reps, CSR’s, Project Managers, Integration Specialist, and Technicians maintain the latest industry training and proper licenses. Electrocom’s commitment to providing a high level of customer service, quality products, and installations has continued for close to 70 years. We have an average employee tenure of 15 years, and our technicians are excited to learn about and implement the latest advances in communication technology. It is for these reasons Electrocom is the leader of Communication Systems in the Education and Healthcare Markets in Western Washington.