What are the responsibilities and job description for the Customer Service Representative I position at Electrolux Professional Group?
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Customer Service Representative I
ABOUT THE JOB:
The Customer Service Representative I is responsible for complete sales order management, from order intake through issue resolution. This position has the responsibility to assist the internal and external sales teams with order placement.
Responsibilities
ABOUT YOUR TASKS:
- Order management on a specific region/s, product family, or chain/s
- Perform customer order entry, returns, credits & debits
- Verifies purchase order pricing, shipping address, ship date requests and freight carrier information
- Maintain data of sales orders, supporting documentation, and correspondence in the ordering system
- Coordinates shipments with proper order dating by examining inventory levels, purchase order information, and coordination between Production Lead-times & Procurement
- Answers all calls in a courteous manner with a goal of first call resolution
- Monitor the customer service email box and respond to inquiries in a timely, professional manner
- Resolves problems by clarifying issues, researching and exploring answers with alternative solutions, & when necessary escalating for assistance
- Other departmental duties as assigned by manager
- Other duties as directed
Qualifications
ABOUT YOU:
- 3 years of customer service experience, preferable in a manufacturer setting
- High school diploma, preferable advanced degree / certificates
- Experience with an ERP system
- Excellent written and verbal communication skills
SKILLS & ABILITIES REQUIRED:
- Strong interpersonal skills
- Superior data entry and management skills, including demonstrated proficiency with Microsoft products
- Strong oral and written communication skills
- Extremely detailed oriented
- Ability to work both independently and in a team environment
- Effective in dealing with others to obtain information required for customer service
WORK ENVIRONMENT:
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting may occasionally be required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
TRAVEL REQUIREMENTS:
- <10%
REQUIRED COMPETENCES:
ABOUT OUR BENEFITS:
- Customer Obsessed - you are focused on delivering value to the customers, both internal and external
- Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
- Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
- Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
ABOUT OUR BENEFITS:
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
